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DIMENSIONS :
EDUCATIONAL SPECIFICATIONS :
REQUIREMENTS :
2 to 3) years of customer service experience / inside sales support are required. Must possess excellent interpersonal, verbal, and written communication skills.
Exposure to a CRM tool, or similar software, would be a plus. Must be comfortable speaking with the general public, have good problem solving skills, possess empathy, be able to multitask, and have reliable internet.
Requires attention to detail, accuracy, Excel experience, organization skills, information retention, problem solving skills, outstanding follow up skills, and a customer first attitude.
MAJOR FUNCTION :
Provides support via phone, email, and live chat to manufacturer representatives, distributors, company sales representatives, consumers and internal employees.
Efficiently utilizes systems and resources for : stock status, purchase order processing / inquiries, purchase order changes, delivery dates, general questions, and application of products.
COMPETENCIES :
to efficiently process purchase orders, track shipments, and review supply / demand
Regardless of Position Title, all employees are expected to provide the highest level of customer service for the TOTO organization.
As an employee, you are expected to perform other duties, as assigned.
Last updated : 2024-04-28
Full Time
Retail
$37k-47k (estimate)
04/30/2024
05/22/2024
totousa.com
CHICAGO, IL
200 - 500
1917
Private
$50M - $200M
Retail
Toto designs and manufactures plumbing products for residential bathrooms and commercial restrooms.
The job skills required for Customer service representative include Customer Service, Call Center, Problem Solving, Microsoft Office, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.