Title: Assistant Branch Manager I
Corporate Title: Bank Officer
Reporting: Branch Manager
FSLA Status: Exempt/Non-Exempt
ValueBank Texas is an independently owned community bank since 1967. Our mission statement is to
grow our business by providing the products and services our customers want, and by building positive,
lasting relationships with our customers.
Description:
The Assistant Branch Manager leads operations, promotes service and sales, and employee
development in the branch. The ABM provides superior level of customer service, promotes a service
and sales culture through mentoring and coaching, and develops new deposit and loan business. The
ABM is responsible for implementing human resource strategies that involve cultivating a solid team,
leadership according to ValueBank Texas’ core values and mission statement, and focus on delivering
the best customer and employee experience.
Key Assistant Responsibilities:
Branch Operations:

• Manages branch personnel including training, mentoring, staffing, scheduling, prioritizing, and

delegating work assignments

• Responsible for opening new accounts and maintaining customer relationships
• Performs monthly, quarterly and annual audits, reviews accounts for CIP exceptions
• Audit bank vault, buying and selling of cash, ensuring regulations such as REG CC holds are done

properly, balance and replenish ATM according to bank policy

• Must comply with BSA/AML/OFAC regulations and guidelines

Business Development/Sales Development:

• Maintains strong collaborative relationships with relative business lines, partners, and peers
• Strengthens and maintains customer relationships by cross selling products and delivering

superior customer service

• Participates in bank sponsored community volunteer projects and assignments to increase

bank’s visibility

• Identifies referral opportunities and makes relevant referrals across lines of business

Employee Development:

• Leads and follows up on action plans to improve employee experience
• Does observations to evaluate and mentor team to encourage stronger performance
• Supports Retail Branch Manager in their external market/business development objectives by

managing to superior service and sales

• Performs other job related duties or special projects as assigned

Requirements:

• College degree preferred (relevant years of experience can be substituted at discretion of

management

• Generally 1-2 years’ experience in managing a sales team, may be substituted at management’s

discretion

• Demonstrates people leadership in a service driven sales culture