Physical Requirements: Must be capable of lifting up to 25 pounds. Job requires frequent viewing of computer screen, continual eye coordination and hand/wrist movement and finger manipulation. Must be able to sit for long periods of time as well as stoop, bend and reach overhead.

Duties & Responsibilities:

• Participate in the credit union’s long and short term strategic planning as it relates to branch
• Responsible for branch profitability
• Develop a plan for new member acquisition and provide tactical steps for implementation
• Communicate goals and direction with branch staff to ensure clear understanding of requirements and expectations
• Maintain efficient flow of incoming traffic phone calls and walk-in traffic
• Coordinate building and equipment maintenance to include interior and exterior components
• Hire, train and supervise Member Service Supervisors
• Hire and oversee MSR I-III’s indirectly
• Assist in the development of training for branch personnel
• Monitor performance standards of Operations staff; provide coaching and mentoring to support and develop the staff
• Create and maintain a cross-selling environment within the branch
• Competently perform all duties of Receptionist/Phone Attendant, MSR I-III and Member Service Supervisor as necessary
• Performs all monthly audit functions and prepares reports accordingly
• Perform secure opening/closing procedures
• Maintain dual control procedures
• Coordinate activities to implement the credit union’s policies, procedures, and practices in daily operations serving as an expert on the credit union products, services and policies.
• Ensure the security and safety of the branch
• Maintains IRA product knowledge and acts as an in branch administrator reviewing all IRA documentation
• Monitor branch activity: number of transactions, volume, MSR errors, MSR sales and new accounts
• Review, maintain and monitor commercial account documentation
• Assists staff and members with in solving complex account problems
• Performs work as requested by the supervisor
• Ability to maintain good working relationships with co-workers, supervisor, management, department head staff and various agency personnel
• Ensures that work area is clean, secure, and well maintained
• Other duties as assigned

Job Type: Full-time

Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Sales: 1 year (Preferred)
• Customer Service: 2 years (Required)
• Financial Institution: 1 year (Preferred)

Ability to Commute:

• Port Aransas, TX 78373 (Required)

Ability to Relocate:

• Port Aransas, TX 78373: Relocate before starting work (Required)

Work Location: In person