Who We Are
Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.
A vital resource for healthcare, we are the region’s largest employer, a dependable community partner, and are at the leading edge of clinical innovations.
We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.
What You Will Do:
Under the supervision of the START Clinic Nurse and/or Nurse Practitioner, performs medical assistant specific tasks. Greets patients, activates files and prepares patients as needed to move patient through their phone and/ or office appointment. Performs other duties as required.
CLINICAL SUPPORT: Reviews and updates medical records ensuring all patient information is properly documented in accordance with expectations. Based on previous and current assessments (i.e. vital signs, chart review, patient symptoms), recognizes changes in the patient’s condition and communicates these changes to the provider in a timely manner. Provides competent assessment, care and treatment appropriate to the age of patients. Delivers care in a manner that preserves patient autonomy, dignity and rights. Recognizes and reports to appropriate personnel if signs of child, elder or domestic abuse are noticed. Performance of on-site tests and procedures inherent to practice setting (i.e. phlebotomy, EKG). Completes routine office clinical functions including but not limited to processing patient phone calls and processing faxes in an accurate and timely manner. Accurately and efficiently prepares patient/room/supplies/equipment. Provides education to the patient that includes but is not limited to treatment plan, procedures, medications and general health information. Accurate scheduling of tests, procedures, and consultations with appropriate patient notification. Ensures information is documented in patient’s medical record. Accurate scheduling of office appointments. Utilizes site specific test tracking procedure to ensure all diagnostics are completed and results reported by patient according to policy. Maintains tracking logs pertinent to the medical practice (i.e. medication, Glucometer control, critical lab. Adheres to organizational policies and procedures including those involving HIPPA and safety standards (i.e. biohazard disposal, national patient safety goals, medical record release). Uses a pleasant demeanor when interacting with patients and visitors. Ensures outside records are available when applicable to the patients care plan. Demonstrates appropriate phone etiquette. Utilizes appropriate customer services techniques when interacting with challenging customers. Accurate scheduling of all appointments.
What You Will Bring:
Education
High School Diploma or GED required
Certified Program for Medical Assistant course completion and certification required within 6 months of hire
Certification & Licensures
Medical Assistant certification required within 6 months of hire
BLS Certification (Basic Life Support) – American Heart “Healthcare Provider (HCP) – AHA Approved required*
*New hires must have American Heart Association (AHA) appropriate certification prior to completion of orientation.
Qualifications
Must be adaptable to various working conditions and job demands.
Must demonstrate patience, understanding and good communication skills.
Must have ability to give attention to detail and to be resourceful.
Must maintain a professional attitude and be accountable and sensitive to the needs of patients as well as internal and external customers.
Keyboarding skills preferred.
Knowledge of medical terminology.
Exceptional communication (verbal and written) and customer service skills necessary for interaction with patients, visitors and staff. Multi-tasking skills necessary for performing day to day functions in a stressful, dynamic work environment.
Must be able to function independently and as a team member.
Must be flexible, dependable and promote a professional image.
Ability to maintain confidentiality.
Knowledgeable in cognitive, physical, emotional and chronological states of human growth and development.
Competent to provide assessment, care and treatment appropriate to the age group of the patients served.
What You Will Get:

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program
Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.
To see the full scale of what we offer, visit valleyhealthbenefits.com.
Exclusions apply
We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.
We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.
EOE
Criminal Background Checks
VA State Police
3rd party Background Check
FLSA Classification
Non-exempt
Grade
109
Physical Demands
17 A Medical Technician/Other Technicians/Assistants