Description

Physical Requirements:

• Standing/Walking: Constantly: At front desk on tile or carpet.
• Crouching (bend at knees): Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.
• Stooping (bend at waist): Constantly. Getting keys, supplies, and doing paperwork on the front desk.
• Twisting (knees/waist/neck): Constantly. When working with several people at once; watching for guests; retrieving material.
• Reaching (overhead/extension): Constantly. Passing materials to guests over the front desk counter.
• Handling/Grasping: Constantly. Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card.
• Pushing/Pulling: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
• Lifting/Carrying: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

Working Environment:

Interior and exterior of Hotel with exposure to weather conditions

DUTIES & FUNCTIONS:

Essential:

• Relentlessly train and motivate customer service employees
• Maintain proper maintenance of assets
• Responsible for overseeing execution of company's standards during shift
• Responsible for assisting in supervision and performance of all Front Office related operations and personnel
• Work with Front Office Manager to monitor Front Office quality
• Complete other duties as assigned by supervisor
• Supervise Front Office associates
• Maintain quality control of service to be five diamond
• Handle guest situations with problem solving and inventiveness
• Ensure the quality of the environment is clean and up to standards
• Handle special projects and reports in a timely and consistent manner
• Responsible for ambiance of hotel

Qualifications

Qualifications:

• Hotel Operations or Customer Service experience preferred
• Communicates effectively with others
• Ability to follow standards and hold others accountable

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off 
• Paid Community Service Days
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Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.