Job Details

Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT! 

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD WINNING TEAM.

Lone Start Court is located in The Domain Austin TX, and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel’s are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond..

JOB SUMMARY: Assist, serve and wait on tables for guests during breakfast, events, functions and/or meetings

Shift Requirements:

• Standing/Walking: Constantly. Various surfaces including carpet, tile, and rubber mats.
• Crouching (bend at knees): Occasionally. Lift trays, glass racks, clean, stock shelves.
• Kneeling/crawling: Occasionally. Clean or pick up debris.
• Stooping (Bend at waist): Frequently. Load carts and trays while serving food and beverages; expediting.
• Twisting (knees, waist, neck): Constantly. Serve guests, monitor banquet room activity, maneuver through crowds and staff
• Balancing: Constantly. Carry trays, glassware, and beverage container.
• Reaching (Overhead/extension): Frequently. Stock supplies, carry trays. Serve at arm’s length extension, set-up banquet tables.
• Handling/Grasping: Frequently. Serve food, set up banquet tables. Use telephone.
• Fingering/feeling: Frequently. Write, use adding machine garnish and fill plates, fold napkins, set table with silverware. Handle hot plates/pans
• Pushing/Pulling: Frequently. Push warmers, carts, tables, glass and china carts. Average weight: 10 lbs. force. Maximum weight: 20 lbs. force
• Lifting/Carrying: Frequently. Set-up tables, food trays, ice buckets. Average weight: 25 lbs. Maximum weight: 40 lbs.

Working Environment:

• Interior and exterior of hotel and off-premise catering events.
• Exterior of hotel with exposure to weather conditions
• Exposure to various hazardous chemicals
• Exposure to food items and beverages.

Responsibilities:

• Proactively approach the guest whenever possible; guests on queue are acknowledged
• Must be extremely well-spoken/eloquent, avoid slang and phrase-fragments
• Must be polite and maintain a gracious tone and appropriate pace throughout the interaction
• Smile and maintain an engaging expression
• Make eye contact and keep focus on the guest
• Exhibit a genuine sense of interest and concern for guest's satisfaction
• Exhibits the ability to anticipate needs, not always requiring prompting by guest
• Channels of communication among staff are consistent and complete – guest does not have to repeat requests at any time
• Must be clean, professional and extremely well groomed at all times
• Maintain alert posture, with no hands in pockets or folded arms
• Terrace Attendant does not smoke, drink or eat in the guest’s view
• Terrace Attendant has a discreet demeanor, attentive but not hovering or appearing to rush the guest at any time
• Terrace Attendant does not decline any request without offering appropriate alternatives
• Terrace Attendant can helpfully discuss details of menu items and beverages, including basic ingredients and preparation methods (e.g. baked)
• Must have knowledge of distilled spirits and pouring standards.

Qualifications:

• Hotel Operations or Customer Service experience preferred
• Communicates effectively with others

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off 
• Paid Community Service Days
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