The Scheduling Manager / Customer Service position is for immediate hire and is based in Wilton Manor/Fort Lauderdale. This is a remote position, only requiring the initial training at our offices
A bit about us:
We are a family; a Gnome family! We started back in 2010 as a cleaning service and have since developed into a full property management service for the vacation rental market. We need your skills to manage our teams and daily flow of requests from clients, guests, and owners.
A bit about the job: 

As a Scheduler on VPG’s Operations team, you fulfill a critical role within the organization. You are the light in the room, without you everyone would be running blind. This role is responsible for scheduling all work produced by our front-line teams. It is a management role that requires good common sense and decision making on the spot. Our clients are based on tiers and specific sensibilities that you must understand and manage. 

Our Scheduler / Customer Service Manager creates the master schedule, receives incoming requests, and communication from clients while coordinating communication between our service specialists. Planning and re-arranging as requests and new information comes in. It’s all about being able to multi-task while maintaining attention to detail. This position requires strong problem-solving skills along with an ability to prioritize multiple situations at a time so our teams are successful – we are all about teamwork here.

You will be successful if all Company and Client scheduling needs are met, all incoming communication is received/replied/dispatched, and additional requests are billed and up to date. The calendar is, and always needs to be the single source of truth for all activities performed by VPG, consider yourself the lynchpin to our entire operation. Without you, we cannot do what we do and make our clients and guests happy.