As a Customer Service & Sales Associate, you will be interacting with our rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.

Wage per hour: $14.00

This position includes a rewarding compensation and benefits package: 

• an hour as your base pay (equals annually for full time employees) 
• Overtime hours are compensated at 1.5 times your hourly rate 
• Includes full range of medical, dental, vision, 401K benefits offerings
• Uncapped monthly sales incentives with an average monthly range of
• Expected total average earnings: (first year) 
• Potential for top sellers to make over $100K annually 

As a Gate Attendant your general responsibilities include but are not limited to:

•  Greet customers and complete necessary rental information by scanning and checking the rental agreement using the handheld unit, checking customer identification, scanning the vehicle asset tag, and checking the tags to verify the movement of vehicle
• Provide optional sales items, as directed by management, while using approved sales techniques to disclose rates, terms and conditions of rental and obtain customer signatures.
• Maintain location and company security measures to mitigate theft of company assets; perform sight monitoring of lot; ensure smooth transition of vehicles exiting through security gate.
• Assist customers with directions, and review and resolve rental contract and vehicle issues.
• Manually log and release vehicles from lot during computer system outages or unavailability.
• Perform related responsibilities as required or assigned.

Knowledge/Skills:

• Valid driver’s license as required by state
• Knowledge and skill in the operation of car rental software and hardware
• Knowledge of car rental operations
• Ability to manage stressful and unusual situations while maintaining good customer relations

Good organizational skills with the ability to write clearly and concisely

Ability to understand and follow oral and written directions

Ability to speak and understand English

Car rental product knowledge and ability to use effective and approved sales techniques, as required

Ability to type and perform accurate data entry

• Ability to operate radio, security and computer equipment

Ability to process all paperwork according to policies and procedures

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