19 Customer Service and Sales Associate Jobs in Fort Lauderdale, FL
Hertz - Salt Lake City is Hiring a Customer Service and Sales Associate Near Fort Lauderdale, FL
Hourly Wage: $13.50/hour Commissions (Expected 1st year earnings 50K /-)
Responsibilities:
- Provide world class customer service by managing the rentals and returns process, in compliance with The Hertz's Corporation policies and procedures
- Personally, welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
- Resolve customer issues and concerns professionally using effective customer service techniques
- Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
- Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
- Answer telephone calls in a timely manner in accordance with best practices and policy standards
- Liaise with various Hertz departments
- Achieve personal sales goals while supporting the goals of the team
- Answer questions and provide directions in a courteous and expeditious manner
- Qualify and process customer rentals with accuracy and attention to detail
- Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
- Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
- Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
- Keep work area organized and free of clutter
- Passion for customer service and attention to detail – Goes the extra mile
- Proven strong sales and closing skills and the ability to friendly, engaging manner
- Motivated to achieve and exceed targeted goals
Knowledge Must Haves:
- Demonstrate good communication skills both written and oral.
- Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
- Have the competitive drive and confidence to succeed in a commission-based environment.
- Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
- Demonstrate sales, professionalism and interpersonal skills.
- Show a high level of ownership, accountability and initiative.
- Show proven experience of working well within a team.
- Work flexible shifts including weekends and holidays; and work overtime as required.
- Work outdoors during all weather conditions.
- Stand for long periods of time
- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
Physical Requirements:
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Job Summary
Full Time
$46k-62k (estimate)
04/07/2023
05/22/2024
The job skills required for Customer Service and Sales Associate include Customer Service, Products and Services, Time Management, Communication Skills, Planning, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service and Sales Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service and Sales Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service and Sales Associate positions, which can be used as a reference in future career path planning. As a Customer Service and Sales Associate, it can be promoted into senior positions as a Sales Rep., Sr. (Bio-Medical Equip. & Supplies) that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service and Sales Associate. You can explore the career advancement for a Customer Service and Sales Associate below and select your interested title to get hiring information.
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