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Title: Electronic Services Specialist II
Location: 1512 Coleman Rd.
SUMMARY:
Responsible for daily electronic services functions relating to digital banking, debit cards, credit cards, and prepaid cards. Provides prompt, professional, and courteous operational support to Retail branches, internal departments, and members, as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
PERFORMANCE STANDARDS:
Must be a well-organized, detail-oriented individual who can carry out the duties quickly and accurately. The person in this position can work independently and takes initiative as appropriate. A team spirit and the ability to work in a dynamic environment is essential. Always displays leadership ability plus a professional attitude.
SUPERVISORY RESPONSIBILITIES:
No supervisory responsibilities required.
MINIMUM REQUIREMENTS:
EDUCATION/EXPERIENCE:
Degree in business-related field preferred, plus three to five years' experience in a similar capacity at a financial institution. Equivalent combination of education and experience will be considered.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS:
Ability to read and interpret basic forms, accurate account entries and transactions, credit union documents, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and construct basic correspondence to communicate professionally with members. Ability to speak effectively by telephone with members or other employees of organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving variables in situations. In certain circumstances, problem resolution may require considerable diplomacy while dealing with difficult people.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand for extend periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to speak and hear distinctly. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The employee is required to stand, sit and walk; sometimes to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 lbs.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. All essential functions are performed in an office setting. Temperatures in the climate-controlled office may fluctuate. Work area is sometimes noisy due to multiple member transactions. The noise level in the work environment is usually moderate. Employee may not be able to easily leave work area unless for a scheduled break.
MENTAL DEMANDS:
The mental demands for this position include: the need to be alert to member needs, to be resourceful in solving member problems, and to be very precise when updating member accounts. The employee must be able to deal with people effectively under adverse and/or stressful conditions.
Full Time
$48k-65k (estimate)
03/03/2024
05/07/2029
utfcu.org
Knoxville, TN
100 - 200