SUMMARY. The Quality Control Specialist ensures accuracy, compliance, and integrity of new deposit accounts, account modifications, and critical electronic payments requests. This role plays a critical part in maintaining regulatory compliance, mitigating risk, and supporting operational excellence across all functions within deposit operations and electronic payments. ESSENTIAL DUTIES AND RESPONSIBILITIES. include the following. Other duties may...
SUMMARY. Developing lasting customer relationships is key for this position. Organization, professional attitude and a desire to help people are required. We prefer individuals who demonstrate a professional demeanor, have an outgoing personality, and a strong customer service ability. This position could float to any of our 5 Knoxville branches that have differing hours. Check our locations at www.utfcu.org for specific hours of operations. PURP...
Associate Vice President (AVP), Finance. Empower Strategic Growth. Drive Financial Excellence. Make an Impact. Are you ready to take your financial expertise to the next level. As AVP, Finance, you'll play a pivotal role in shaping the financial future of our credit union. This is more than just a numbers job, it's a strategic position where your insights and leadership will directly influence investment decisions, liquidity management, and long-...
SUMMARY. The Instructional Designer I at UT Federal Credit Union plays a pivotal role in shaping the growth and skill enhancement of our team across all job families. This position is dedicated to the design and development of a variety of training courses and programs, ensuring that new hires smoothly transition into their roles and that ongoing learning initiatives meet the developmental needs of our staff. Under supervision of the Director of ...
JOB DESCRIPTION STATEMENT. Responsible for assisting in enterprise risk management and risk mitigation, including RCSA and Control Testing, Policy and Procedure Management, Regulatory Compliance, Business Continuity Management, TPRM, and BSA/AML/OFAC. Responsible for working across business units to identify, document, and report potential risks, implement risk mitigation strategies, and remain compliant with regulation and industry standards. Re...
This position will provide coverage as needed to UTFCU's five Knoxville branches, as well branches in Martin and Memphis. The purpose of this position is to process members' requested financial transactions, resolve problems, and answer questions. to identify and suggest financial services that would improve our members' lives. Provides prompt, professional and courteous support and assistance to internal departments, retail branches and members....
Title: Systems Administrator. Location: UT Federal Credit Union Corporate Headquarters. SUMMARY. The Systems Administrator role emphasizes the installation, configuration, maintenance, and reliable operation of computer systems and servers, with a focus on automation, continuous integration, and delivery. This position supports the stability, integrity, and efficient operation of IT systems critical to organizational functions, including managing...
Title: Branch Manager. Location: West Knoxville | Franklin Square. SUMMARY. Responsible for providing consistent leadership of the branch team, mentoring and coaching branch staff to ensure consistent quality service is provided to the membership and that the branch achieves goals set forth by the credit union. Responsible for business development within the branch market to meet or exceed business development goals. Responsible for the consisten...
SUMMARY. Responsible for answering and responding to member inquiries received through the telephone contact center. Provides superior service to members and potential members via phone, mail, email, fax, or home banking. As the initial contact person, represents the credit union in a professional, courteous, and helpful manner. Provides prompt, professional and courteous support and assistance to members and credit union employees. The Contact C...
SUMMARY. Responsible for answering and responding to member inquiries received through the telephone contact center. Provides superior service to members and potential members via phone, mail, email, fax, or home banking. As the initial contact person, represents the credit union in a professional, courteous, and helpful manner. Provides prompt, professional and courteous support and assistance to members and credit union employees. The Contact C...
SUMMARY. Responsible for answering and responding to member inquiries received through the telephone contact center. Provides superior service to members and potential members via phone, mail, email, fax, or home banking. As the initial contact person, represents the credit union in a professional, courteous, and helpful manner. Provides prompt, professional and courteous support and assistance to members and credit union employees. The Contact C...
Title. Electronic Services Specialist II. Location. 1512 Coleman Rd. SUMMARY. Responsible for daily electronic services functions relating to digital banking, debit cards, credit cards, and prepaid cards. Provides prompt, professional, and courteous operational support to Retail branches, internal departments, and members, as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES. include the following. Other duties may be assigned. Provide prompt, profes...
