Job Title: Support Analyst I

Location: Philadelphia PA 19104

Duration: 2 Months

Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (PCor End-User Devices & peripheral equipment), and application software, and operating system issues.

Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure.

Demonstrates sufficient knowledge of call log tracking to record accurately all needed information.

Tracks all customer service items to completion.

Eevaluates customer service issue to determine level of service needed.

Skills:

• Able to perform effectively in a team environment as well as with little direct supervision
• Customer service oriented team player with first-rate communication, documentation, organizational, problem solving, written and verbal skills.
• Ability to understand, analyze and resolve problems, while on the phone or on-site with user.
• Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking and telecommunication hardware, etc. Knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing and compliance; deployment and upgrading; features and functionality.
• Organized with the ability to follow established processes and provide recommendations for improvements.
• Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills
• Working knowledge of the TCP/IP protocol suite.
• Medical terminology helpful and previous medical EUD or Service Desk level 2 support background preferred.

Education:

Preferred and not required: A Certification, ACSP, MCP, MCSA, ITIL Foundations, CCNA, Lexmark & Lenovo Self Maintainer

High school degree required.

Some College preferred.

Technical School Diploma or equivalent preferred.

Minimum 2-3 years experience providing EUD support, Service Desk support or equivalent experience/knowledge.

Job Type: Contract

Salary: $30.00 - $35.00 per hour

Expected hours: 40 per week

Experience level:

• 3 years

Schedule:

• 8 hour shift

Experience:

• medical: 1 year (Preferred)
• END USER DEVICES: 2 years (Preferred)
• end user support: 2 years (Preferred)

Ability to Commute:

• Philadelphia, PA 19104 (Required)

Work Location: In person