Job Requirements
REMOTE - BUT must live in State of FL
Starting Pay - $14.00/hour
Start Date - 6/03/2024
What You Will Do?
Our Contact Center provides a variety of services for Florida healthy Kids (FHK), Children's Health Insurance Program. The goal is to provide exceptional customer service by answering telephone calls from families with inquiries, answering questions and, or providing assistance on the application process, eligibility requirements and determinations, enrollment, health plans, premium payments, annual account renewals in addition to providing ongoing family account maintenance.

How You Will Do It?
Required (not optional):

• Home internet
  • Minimum requirement: 20 Mbps download speed; 5Mbps upload
  • Preferred: 25 Mbps download speed; 10 Mbps
  • Cat5e Ethernet cable connection (no mobile hotspots)
• PC Processor (CPU)
  • Minimum: Intel i3, AMD Athlon Pro 200U, or equivalent
  • Preferred: Intel i5, AMD Ryzen 5, or better
• PC Memory
  • Minimum: RAM Memory: 4 GB of RAM
  • Preferred: 8 GB RAM
• PC Hard Drive Storage
  • Minimum: 64 GB HD, 30 GB free
  • Preferred: 128 GB SSD or 5400 RPM, 50 GB free
• PC/Operating System
  • Windows 10

• Headset
  • Minimum Requirements:
    • Must Connect to agent's PC via headphone jack, USB
    • Must have built-in microphone that guarantees callers can hear agent clearly
    • Must have speakers that guarantee agent can hear callers clearly
    • Must pass a diagnostic test to guarantee sufficient audio quality for agent to manage calls
    • Must receive management approval during a training class
  • Recommended:
    • USB Connection preferred
    • Audio device can be comfortably worn by agent for 40 hour work week
    • Device has sufficient return policy allowing agent to return if it does not meet requirements during the training/testing period
• Smartphone
  • Minimum Requirement: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login
• Camera
  • Agent must have camera to guarantee their on-camera presence for duration of New-Hire Training, future training and or meetings as required
• Work area
  • Must be distraction free for Agent's entire shift and/or any OT hours in the future
    • No background noises
      • Kids
      • Animals
      • TV
      • Phones

• Three Weeks virtual classroom (via Zoom) guided training: Monday - Friday 9am - 4:30 pm
• Two Week Nesting - handing Calls with mentor assistance: Monday - Friday -- anytime between 7:30a-7:30p