R10036607 Customer Experience Manager (Open) Location: Kennesaw, GA (SAF) - Management How will you CONTRIBUTE and GROW? If you are seeking a company that values its employees, encourages diversity, growth, and development, and makes a global impact, Airgas is the place for you. Join our team and be a part of an organization that is shaping the future of the gas and welding industry while fostering a culture of excellence and innovation. Seize the opportunity to shape a new era of customer excellence as a Customer Experience Manager. In this influential role, you'll spearhead a transformative journey, leading a dynamic team across commercial collection, cash application, tax, data integrity, and AR management. By fostering innovation, collaboration, and customer-centricity, you'll play a pivotal role in crafting extraordinary customer experiences that fuel loyalty, advocacy, and business growth. Team Leadership and Culture: - Foster a culture of ownership, execution, and innovation, cultivating an environment that empowers your team to excel. - Provide mentorship, coaching, and development to your multifaceted team, fostering individual growth and collective success. Process Optimization: - Drive initiatives that streamline processes, enhance customer ease, and minimize resolution time, with a special emphasis on AR management and collections. - Collaborate with the Customer Experience Director to optimize existing systems and processes, proactively suggesting enhancements for heightened efficiency. Relationship Building: - Cultivate robust relationships with field personnel, elevating communication and collaboration to meet evolving customer needs. Portfolio Oversight: - Oversee a portfolio exceeding $50 million, ensuring effective AR management, optimal collections, and efficient cash application practices. - Exceed performance targets, overseeing metrics related to collections, dispute management, tax, data integrity, and AR management. ________________________ Are you a MATCH? Required Qualifications: 5 years of experience leading large teams of AR managers, supervisors, and associates. Display formidable leadership skills deeply aligned with our Core Values, fostering collaboration and driving excellence. Proven adeptness at connecting and influencing diverse leadership levels, effectively communicating across the board. Showcase a track record of motivating and leading high-performing teams, particularly in AR management and collections. Possesses strategic acumen and adept project management capabilities, thriving in dynamic business landscapes. Demonstrate adaptability and an entrepreneurial mindset, excelling amid unpredictability and rapid-paced environments. Proficiency in Google and Microsoft Office suites (Word, Excel, PowerPoint, Docs, Sheets, Slides, Gmail, Forms, Google Drive, Meets, Hangouts). Familiarity with SAP, Customer Portals, Oracle, Excel, and integrated reporting systems. Exceptional communication skills, with a talent for updating senior executives on strategies and progress. Expert understanding of decentralized retail distribution environments, along with substantial experience in customer service operations and AR management. Preferred: Bachelor's degree, but 5 years of leadership experience also considered. Accumulate 5 years of leadership experience in back-office functions or Customer Service, with a significant focus on AR management and collections. Proven ability to motivate and lead dynamic teams, especially within decentralized organizations. Showcases comprehensive expertise in AR management, collections, and related processes. Potential travel of up to 20% for collaborative initiatives across different locations. Why Choose Airgas: - Shape and elevate customer experiences in an innovative atmosphere. - Lead and transform a diverse team, catalyzing impactful change in AR management and collections. - Collaborate with visionary leadership to implement inventive solutions. - Enjoy competitive compensation and robust growth prospects _________________________ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request. Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.