Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.

Title: Sales Support Representative I

• Looking for someone with a Bachelor's degree and decent job tenure
• Will be doing order sign-off, order entry, data entry in Salesforce, look-ups in SAP. ERP and CRM aren't connected so needs to enter info in both systems. May assist with phones (answering and transferring). 
• Looking for someone with good CSR skills, sales support, data entry, marketing, professional email drafting skills, keen attention to detail. 
• Needs Salesforce experience, would be good to have ERP (Sage) and/or SAP experience. 
• Will be doing order sign-off, order entry, data entry in Salesforce, look-ups in SAP. ERP and CRM aren't connected so needs to enter info in both systems. May assist with phones (answering and transferring). 
• Looking for someone with good CSR skills, sales support, data entry, marketing, professional email drafting skills, keen attention to detail. 
• Needs Salesforce experience, would be good to have ERP (Sage) and/or SAP experience. 

ESSENTIAL ACCOUNTABILITIES:

• Work as the customers advocate and manage all aspects of customer communications within the assigned territory.
• Coordinates and collaborates with disparate groups within the company (lab scientists, marketing, order fulfillment, shipping, outside sales, direct teams) to meet the needs of our customers.
• Main contact for all aspects of customer order fulfillment, which include but are not limited to sales, technical support, entering and following up sales quotes, customer service, CRM data entry, as well as pre- and post-sales marketing activities.
• Input, approve, and update customer data in ERP (sage) and CRM (salesforce) systems.
• Territory includes international distributors and global teams, as well as domestic (US) customers.
• Responsible for lead management, lead follow-up, and opportunity closing throughout the territory.
• Participate in business process improvement groups and assist in driving change throughout the organization.
• Some travel will be required (including overnight) to attend trade shows and conferences.

 
QUALIFICATIONS:

• Bachelor’s degree in life science and/or business-related field
• 1-2 years of previous account management, marketing, sales or customer service experience
• Order management/ERP software familiarity (Sage, SAP, etc.)
• Salesforce or other CRM experience
• Excellent oral and written communication skills
• Ability to multitask and prioritize tasks in a busy environment
• Critical problem solving and analytical skills
• Computer proficiency and strong familiarity with Microsoft Office
• Detail-oriented with exceptional organizational skills
• Positive attitude with an ability to work well independently as well as part of a team
• Customer focused
• Ability to travel up to 15%

Key Skills:

• ERP
• CRM EXPERIENCE
• ACCOUNT MANAGEMENT
• DETAIL-ORIENTED
• CUSTOMER SERVICE

Additional Skills:

• TECHNICAL SUPPORT
• PROBLEM SOLVING
• SALES MARKETING
• SALES QUOTES
• MARKETING
• ORGANIZATIONAL SKILLS
• MICROSOFT OFFICE
• BUSINESS PROCESS IMPROVEMENT
• RELATIONSHIP MANAGEMENT
• CUSTOMER SERVICE ORIENTED
• SALESFORCE
• LIFE SCIENCE

Minimum Degree Required:

• Bachelor's Degree