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Title : E-Commerce Professional II

Hiring Organization : Connexion Systems & Engineering

Compensation, Benefits, and Employment Type

• Duration : 2 month contract
• Pay rate : $30-$33.79 / hr
• Job Location : Ashland, MA
• Schedule : M-F, standard business hours
• Job# : bh16602

Responsibilities :

• Monitors for IDOCs and orders with block / hold and resolves so that the order can be filled
• Monitors web registrations and executes customer ST / BT mapping with ERP system
• Troubleshoots e-invoice failures and ensures that the invoice is received by the customer and that the root cause is addressed to ensure that future invoices are received electronically through the integration
• Generates and provides e-catalogs to customers
• Acts with urgency solving for immediate customer needs including requests for help, questions, complaints, issues or task?

requests leveraging customer facing CRM.

• Proactively identifies issues that would otherwise impact the customer or customer transactions and fixes them
• Troubleshoots with the customer, e-procurement marketplace technical support, internal IT teams to understand technical issues and address quickly with the customer
• Acts with urgency solving for immediate customer needs including requests for help, questions, complaints, issues or task requests leveraging customer facing CRM
• Troubleshoots with the customer, e-procurement marketplace technical support, internal IT teams to understand technical issues and address quickly with the customer
• Generates and provides e-catalogs to customers when needed
• Monitors for IDOCs and orders with block / hold and resolves
• Monitors web registrations and executes customer ST / BT mapping with ERP system

Skills :

• 4 years' experience with SAP ERP transactions (orders, invoices, order confirmations, shipment notifications) (As the supplier processing orders placed by customers, not as the buyer working with invoices from suppliers)
• 5 years' experience with B2B ecommerce transactions and processes
• Must have experience working as a supplier to integrate customer organizations who are using eProcurement platforms (Ariba, Jaggaer, Coupa)
• Customer facing issue resolution experience is required eCatalog generation and process management
• Tools and systems experience : ? Microsoft Office, SAP, SFDC commerce, SFDC CRM, Jira,
• Committed to and passionate about delivering an exceptional customer experience
• Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types
• Excellent written and verbal communication skills - clearly and accurately communicates pertinent information in own words with consideration to demonstrate understanding of customer requests and needs

Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you shortly.

You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line.

If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com . We would be glad to help you find the perfect job!

Last updated : 2024-04-28