R10040410 Customer Experience Collections Specialist (Open) Location: Kennesaw, GA (SAF) - Management How will you CONTRIBUTE and GROW? Onsite - Monday - Friday (Hybrid Eligible After Successful Training Period) If you are seeking a company that values its employees, encourages growth and development, and makes a global impact, Airgas is the place for you. Join our team and be a part of an organization that is shaping the future of the gas and welding industry while fostering a culture of excellence and innovation. Airgas is seeking Customer Experience Collections Specialist for our Business Support Center (BSC) to support Credit and Collections. Collection specialists play a crucial role, impacting operations, customer perspective, and financial health through a combination of customer service and financial responsibilities. Portfolio Management Handle daily tasks related to collection efforts for a portfolio of customer accounts. Lead the customer resolution process and liaison connections to other internal stakeholders Communicate effectively, support collection goals, and ensure best-in-class customer service. Recognize significant credit risks and escalate matters as needed. Prioritize the portfolio for maximum collection benefits, identify potential credit problems, and address disputes. Collaborate with field contacts and escalate significant issues to the Accounts Receivable Supervisor. Utilize customer service skills to ensure collection efforts maintain customer relationships. Documentation and Process Management Maintain documentation, organizing it for follow-up efforts. Initiate appropriate follow-up on returned mail and discrepancies in customer accounts. Work closely with the dispute team when resolving disputes. ________________________ Are you a MATCH? Accounts Receivable portfolio management experience Accountability & Performance Driven Flexible & Agile Problem Solving & Innovative Communication & Attention to Detail Collaborative Key Qualities: Proven track record in collections and owning an AR portfolio. Ability to see collections operations as a financially oriented customer service function. Strong client service mindset, using collaborative approaches for diverse goals (win/win/win approach). Excellent organizational skills in time management and resource allocation. Join Airgas and be a part of our impactful CXR team, ensuring collection efforts and maintaining strong customer relationships. Apply now and contribute to our dynamic environment! _________________________ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request. Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.