Duties

Major duties include, but are not limited to:
Program Support:

• The incumbent serves primarily as the Program Support Assistant to the RANGE Program. The incumbent provides a complete range of program support which includes customer service coordination, data collection, and analysis. Possesses the demeanor to deal with individuals who may be experiencing confusion, psychosis, and/or inappropriate behavior in the RANGE Program office area or the Mental Health clinic.
• The incumbent provides general office management which includes but is not limited to typing and filing of administrative documents. Uses a PC, develops clinical and administrative forms. Communicates utilizing e-mail, instant messaging, and/or telephone.
• Maintains and tracks the outreach schedules of two RANGE Social Workers and one RANGE registered nurse using both a written assignment schedule and a plotted wall map of the RANGE service area.
• Assists in the acquisition, development and scheduling of program resource materials (i.e. brochures, reports and outreach materials) and volunteer personnel. Assists coordination of volunteers and/or work study students in support of special projects as assigned by the Program Coordinator and/or the Mental Health Social Work Supervisor.
• The incumbent prepares and maintains all employee travel requests and tracks education requests to include initiating claims for tuition and travel reimbursement.
• The incumbent is responsible for preparation of reports, meeting minutes, memorandums and outgoing correspondence for the RANGE program. She/he demonstrates proficiency in writing, editing, spelling, grammar, punctuation and formats.
• The incumbent will coordinate and screen all incoming correspondence and communications for proper distribution within the Range Program office. On own initiative, incumbent must analyze and research appropriate background material for information and action.
• Maintains the RANGE Program field manual. Assures that Program staff lists are accurate and disseminates to all RANGE staff as needed or directed.
• Serves as the back-up timekeeper for MH ICC.
• Ensures that routine maintenance, repair and reports on the RANGE Program assigned GSA fleet vehicles is accomplished in a timely fashion.
• Tracks deadlines for the variety of required clinical, staffing and workload reports in the RANGE Program and ensures that reports are submitted within the required time frames. Independently completes routine statistical reports and assists the Program Coordinator with compilation of complex statistical reports required by the MH ICC, the VA Health Care System, the Commission on the Accreditation of Rehabilitation Facilities (CARF) and the North East Program Evaluation Center (NEPEC).
• Maintains RANGE Program office and team equipment and supplies, including identifying needs and making recommendations for acquisitions to the RANGE Program Coordinator. Places appropriate orders and tracks orders to assure proper and timely delivery.
• Provides assistance to Veterans who either call or present to the RANGE Program office in distress, and uses established standardized operating procedures to refer Veterans to staff in the facility or the community that are qualified to meet the Veteran's need.

• Assists with scheduling follow-up appointments for Veterans as needed with Psychiatry providers, mental health therapists, and providers in other VA Health Care System clinics.
• Possesses understanding of the RANGE Program in order to provide information to other mental health staff regarding Veteran eligibility for RANGE services or programming. This includes educating staff on established referral processes, and ensuring that proper
  screening documentation is filed in the Veteran's electronic record and made available for review by RANGE Program staff.
• Routes non-VA source documents received by the RANGE program, to the proper medical record section responsible for placing documents in the electronic record.
• Assists case managers in identifying the need for a Release of Information (ROI) to persons or non-VA organizations in a Veteran's existing formal and/or informal support networks. Periodically reviews Veteran's medical record to assure that ROI are renewed as needed.
• Confirms accuracy of RANGE patient lists and disseminates to appropriate RANGE Program staff as needed or directed.
• Maintains the RANGE Program ambulatory data capture process, assuring the workload data area accurate, timely and include appropriate procedure and diagnostic code information. Oversees the entry of clinic encounters into DHCP, assisting staff to enter them correctly. Provides ongoing consultative assistance to the RANGE Program staff about definitions and use of procedure codes.

Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza and Coronavirus Disease 2019 (COVID-19) Vaccination programs are requirements for all Department of Veterans Affairs Health Care Personnel (HCP)

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Documents Accepted:

  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (Schedule A)
  • Disability Letter (VA)
  • License
  • Other (1)
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action

  Documents Required:
  

  • Resume

  Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
  Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
  Applications are accepted online. Applying online will allow you to review and track the status of your application.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  All applicants are encouraged to apply online.
  To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 02/27/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12321375.
  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package.
  NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
  To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

  Agency contact information

  Timothy Ries

  Phone

  605-336-3230 X7700

  Email

  timothy.ries@va.gov

  Address

  Fargo VA Medical Center
  2101 Elm Street
  Fargo, ND 58102
  US

  Next steps

  After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.