120 Desktop support specialist Jobs in Austin, TX
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US Tech Solutions is Hiring a Desktop support specialist Near Austin, TX
Duration : 6 Months Contract
6 Months Contract
Job Description :
- Role requiring senior level person to jump in and work with IT department.
- Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.
Responsibilities :
- Service Walk-Ups (Front-Line IT person) at IT Service Station for break or fix, resolve issues, triage incidents and requests of various IT Services.
- Service Conference Rooms (Zoom) and User Cubical for break or fix, resolve issues, triage incidents and requests of various IT Services.
- Support and handle new hire tasks, provision new systems for replacement and new hires setup.
Experience :
- 5 years of experience in related field; supporting end-users (in person) in a corporate environment.
- Knowledge of WIN 7 or 10 & macOS 12 .
- Be able to troubleshoot; WIN 7 or 10, macOS 12 , Office 365, computers, or laptops SW and HW (on Windows & Mac).
- Be able to troubleshoot video conference rooms.
- Communication skills : be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts.
- Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team.
- Able to work independently as well as with a team.
- Able to lift to 40 pounds of technical equipment.
- Knowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams.
- Knowledge of ITIL and ITSM best practices.
- Technical documentation experience.
Skills :
- Troubleshoot video conference rooms.
- WIN 7 or 10, macOS 12 , Office 365, computers, or laptops SW and HW
Education :
About US Tech Solutions :
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
To know more about US Tech Solutions, please visit www.ustechsolutions.com.
Recruiter Details :
Name : Md Ashik Ansari
Email : ashik.a@ustechsolutionsinc.com
Internal Reference Id : 24-02720
Last updated : 2024-02-28
Job Summary
Full Time
IT Outsourcing & Consulting
$51k-63k (estimate)
03/02/2024
04/10/2024
ustechsolutions.com
JERSEY CITY, NJ
1,000 - 3,000
1977
Private
MANOJ AGARWAL
$200M - $500M
IT Outsourcing & Consulting
Related Companies
About US Tech Solutions
US Tech is an on demand staffing company that provides workforce solutions to business customers.
The job skills required for Desktop support specialist include Help Desk, Customer Service, Communication Skills, Attention to Detail, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support specialist. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Attend Customer service, customer support, and customer experience training.
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Step 3: View the best colleges and universities for Desktop Support Specialist.
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