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JOB SUMMARY
The Central Business Office (CBO) Team Leader supervises the day-to-day activities in the respective CBO unit as assigned, primarily billing, precertification, eligibility verification, collections, and payment posting unit(s).
DUTIES AND ESSENTIAL JOB FUNCTIONS
Coordinates, supervises, and plans the revenue cycle activities with CBO Manager to ensure billing, collections, and appropriate follow-up of accounts receivable, including, but not limited to denials management, is conducted accurately and timely.
Directly supervises unit work assignments necessary to meet key performance indicators.
Maintains work schedules and ensures proper coverage for the assigned unit, including PTO requests and employee(s) time and attendance.
Evaluates the unit process workflows to adhere to established third-party payer regulations and guidelines.
Closely monitors and evaluates staff performance through direct observation and performance measurement reports.
Identifies issues with practice management system and collaborates with CBO Manager to address issues impacting Urology San Antonio standard practices and workflows or third-party payer requirements.
Performs duties to ensure the employee's own safety and that of others using the services and facilities of the department and Practice.
Motivates staff and maintains a high level of morale among department personnel.
Measures and achieves objectives for the assigned unit, consistent with the Practice's goals.
Participates in the recruitment and training of CBO employees with respect to their assignments and role responsibilities.
Ensures performance evaluations are conducted in a timely manner, that performance evaluations are fair and consistent, and that performance expectations are communicated.
Assists in problem identification with internal and external departmental coordination of problem resolution.
Assures Patient Health Information (PHI) is secure at all times and respects the confidentiality of information throughout one's employment.
Fosters and promotes a positive image of the organization.
Other functions and Responsibilities
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, responsibilities, and activities may change at any time with or without notice.
COMPETENCIES
Patient & Customer Focus
Ethical Conduct
Flexibility
Initiative
Personal Effectiveness/Credibility
Stress Management/Composure
QUALIFICATIONS
Required
Previous supervisor experience is strongly preferred, along with a minimum of one-year revenue cycle-related experience and/or training or an equivalent combination of education and experience.
Preferred
Associate degree from a two-year college or technical school.
REQUIRED EDUCATION / LICENSES / CERTIFICATIONS
High School diploma or GED.
Full Time
$46k-60k (estimate)
10/19/2023
04/11/2024
urologysanantonio.com
San Antonio, TX
100 - 200