Role Summary

The URBN Talent Development team is looking for a dedicated Specialist to lead the administration of our collaboration and productivity tools and learning and development platforms. We're looking for someone with a robust background in systems administration and project management, coupled with a genuine enthusiasm for fostering employee growth and development.

Role Responsibilities

• Oversee the day-to-day operation of collaboration and productivity tools: JIRA, SharePoint, shared Outlook and Zoom accounts and learning and development support platforms: UKG ProLearning LMS, LinkedIn Learning, Together Mentoring Platform, and HR Service Delivery
• Ensure smooth functionality, accessibility, proper license usage, and user-friendliness while monitoring system performance, troubleshooting issues, and working with internal partners and technical support as needed to resolve challenges
• Serve as a subject matter expert to advise stakeholders and business partners on how to best use our learning and development technologies
• Collaborate with stakeholders to understand their requirements and translate them into platform functionalities and features
• Oversee administration including content organization, developing best practices, and team standards
• Oversee learning administration including assigning training, reporting, and serving as a SME for learning designers
• Maintain a strategic partnership with HRIS team to best leverage talent products in UKG Pro
• Serve as the primary point of contact for platform vendors, managing vendor relationships, contracts, and service agreements
• Collaborate with vendors or internal technology/HRIS teams to resolve technical issues, implement upgrades, and optimize platform performance
• Support the end-to-end execution of the Performance Management process, coordinating timelines, activities, and stakeholder engagement
• Communicate system updates, changes, and enhancements to relevant stakeholders
• Develop and maintain resources and guides for internal team use to aid in workflow consistency, adoption of software, and workload organization and planning
• Assist with other talent and learning initiatives as applicable
• Support the effectiveness and efficiency of our systems and processes
• Monitor system enhancements and changes to, communicate updates to relevant stakeholders, and
• Stay updated on industry trends and best practices for leveraging technology and recommend innovative solutions to enhance our learning ecosystem
• Provide technical support and assistance to users, addressing inquiries, troubleshooting issues, and guiding them through the system functions
• Develop and deliver training sessions and materials to educate users on platform functionalities, navigation, best practices, and troubleshooting techniques
• Generate regular reports on usage, completion rates, and employee learning and performance outcomes, including leveraging our Business Intelligence Platform in UKG and other technologies as applicable
• Collaborate with Talent Analytics team to improve our ability to make data informed decisions for improving our systems and processes

• Systems Administration: Proficiency in managing daily use of platforms
• Organizational Skills: Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines effectively
• Adaptability: Willingness to learn about new technologies, tools, and trends in the learning and performance space to enhance system functionalities
• Project Management: Strong project management skills with the ability to plan, execute, and monitor complex projects, ensuring they are completed on time and within scope
• Data-driven Decision-Making: Analytical mindset to interpret data, generate insights, and drive data-driven decisions to improve processes
• Communication: Excellent communication skills to liaise with stakeholders, provide user support, and present insights and recommendations
• Detail-Oriented: Keen attention to detail for quality assurance and data accuracy
• Strategic Problem-Solving: Ability to troubleshoot technical issues, diagnose problems, anticipate user needs, and implement effective solutions in a timely manner
• Customer Focus: Dedication to providing excellent user experiences and addressing user needs promptly and professionally
• Proactive Time Management: Ability to prioritize tasks and respond promptly to time-sensitive issues, ensuring smooth operations and timely resolution of challenges

Role Qualifications

• At least 3 years’ experience in a relevant field (e.g. Human Resources, Business Administration, Information Technology)
• Previous experience in LMS administration, Performance Management, and project management roles
• Familiarity with HR processes and performance management best practices
• Proficiency in Microsoft Applications and Zoom
• Certification in LMS Administration or relevant technology is beneficial
• Demonstrated experience in fostering diversity and inclusion within the workplace, with a track record of supporting inclusive HR/Development practices

Key Attributes:

Models behaviors that align with URBN’s values:

• Unite in communicating and collaborating with integrity 
• Respect our planet, our world, and each other 
• Build lifestyle brands through creative entrepreneurship 
• Nurture meaningful connections with customers and employees 

#LI-KB2

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.