67 Operations Manager Jobs in Manhattan, NY
Urbn Playground is Hiring an Operations Manager Near Manhattan, NY
The Operations Manager will oversee the day-to-day operations of assigned residential and commercial sites within URBN Playground’s portfolio, with a focus on driving customer experience for end customers (residents and tenants in luxury buildings we operate in), revenue growth, operational efficiency, team performance, and client satisfaction. This involves managing and coaching team members, managing resources, troubleshooting issues, and optimizing processes in order to achieve the company’s strategic objectives.
What You Will DoThis is a highly collaborative leadership role in a fast-growing company that is innovating and disrupting the amenity management, events, and hospitality space. You’ll report directly to the COO to help transform our customer experience and revenue growth. Responsibilities include but are not limited to:
- Working with the Operations, Finance, Sales, Marketing, Human Resources, and Technology teams to formulate and deliver the product vision and execute our growth strategy.
- Defining, implementing, and revising operational policies and guidelines for the organization to create higher levels of customer demand for URBN services.
- Developing a deep understanding of field operations, partnering closely with URBN site management and support teams on implementation and customer experience.
- Managing, coaching, and empowering URBN Playground amenity managers, creating an environment focused on personal growth and fulfillment for individual team members, excellent results for the overall team, and a culture of collaboration and teamwork to achieve both the above.
- Setting and achieving goals and metrics with each assigned direct report.
- Holding frequent and consistent check-in/coaching calls and meetings with assigned direct reports to ensure team wellbeing and track progress and results of clearly defined goals.
- Achieving bottomline monthly goals for each site and ensuring each site is complying with contract requirements.
- Being responsible and accountable for performance of assigned sites and team members, by creating visibility of ongoing projects, progress, and staff to top leadership.
- Upholding the company’s vision and culture by cascading key company priorities and values from top leadership to field level.
- Cultivating and nurturing client relationships to drive client satisfaction, long-term relationships, contract renewals/expansions, and industry recognition.
- Setting and achieving operational targets set out by URBN Playground leadership, aimed at increasing performance in the areas of: contracts retained and renewed, increase in revenue, gross margin control (limitation and reduction of overtime wages, site expenses, duplicate purchases, app service refunds, and team member turnover), event and program delivery, marketing engagement, and regular relationship-building and performance reporting client meetings.
- Developing direct relationships with building / property management, site's Board of Directors, and other key stakeholders associated with each assigned site.
- 5-10 years of business line management and/or product management experience.
- Proven P&L ownership and revenue growth.
- Relentless customer and client focus, staying one step ahead and anticipating needs before they are expressed.
- Being a systems thinker who can take a structured approach towards planning, managing, and executing strategy, processes, and research.
- Being a coach with demonstrated experience in supporting people to take ownership of and action towards their goals to drive performance and tangible results.
- Being a leader aligned to the company’s vision, goals, and values (4 Pillars of Service Excellence) and who can clearly articulate and drive conversations around them in order to empower, inspire, and motivate people to take action.
- Being a doer, who leads by example and goes first.
- Experience bridging the online-offline world and combining virtual and physical experience to drive customer and client satisfaction and demand; being able to communicate and bridge the gap between technical and non-technical audiences.
- Tech savviness and ability to navigate the URBN Playground app and coach other team members to do so as well.
- Industry experience in consumer products, hospitality, events, or online marketplaces.
- A growth mindset, bias to action, extreme ownership, and humility.
- A deep passion for the industry and genuine care for the customer-facing frontliners who allow us to deliver on our service promises.
Come join a great team with a great company mission!URBN Playground is a full-service amenity management, consulting, technology, and staffing firm headquartered in New York City. We built this company upon our passion for putting the human touch into amenity management. URBN Playground focuses on designing and delivering experiences, lifestyles, and moments that build connection and community – within cities, neighborhoods, and buildings. https://www.urbnplayground.com/
Job Summary
Full Time
Business Services
$125k-157k (estimate)
05/11/2024
06/08/2024
urbnplayground.com
NEW YORK, NY
25 - 50
2016
JEREMY BRUTUS
<$5M
Business Services
Related Companies
About Urbn Playground
URBN Playground.com is an amenity management and consulting firm located in the heart of New York City. Our approach to amenities is built around creating connection and community-within cities, neighborhoods, and buildings. Our services extend to residential buildings, hotels, and commercial and office spaces. hello@urbnplayground.com
The job skills required for Operations Manager include Leadership, Coaching, Planning, Collaboration, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.
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