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Job Title:
Operations Manager - Merchant Cash Advance (MCA) Company
Job Description:
We are seeking an experienced and driven Operations Manager to join our fast-paced company. The successful candidate will be responsible for overseeing and optimizing our daily operations, ensuring smooth functioning of all departments and contributing to the overall growth and success of the organization.
Key Responsibilities:
1. Develop and implement operational strategies and policies to improve efficiency, productivity, and profitability.
2. Liaison and coordinate the activities of various departments, including underwriting, funding, collections, technology and customer service.
3. Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective measures.
4. Streamline workflows and processes to reduce errors, minimize risk, and enhance customer satisfaction.
5. Foster a customer-centric approach and ensure excellent service delivery across all touchpoints.
6. Hire, train, and manage a high-performing operations team, providing guidance, support, and opportunities for professional growth.
Requirements:
1. Bachelor's degree in Business Administration, Finance, or a related field preferred.
2. Minimum of 3 years of experience in operations management, preferably within the financial services or alternative lending industry.
3. Strong understanding of the Merchant Cash Advance industry, including underwriting, funding, and collections processes.
4. Proven track record of implementing operational strategies that drive growth and profitability.
5. Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
6. Strong leadership and people management skills, with the ability to motivate and inspire teams.
7. Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
8. Proficient in Microsoft Office Suite and experience with CRM and ERP systems.
9. Ability to work in a fast-paced, high-pressure environment and manage multiple priorities simultaneously.
We offer a competitive salary, performance-based bonuses, and a comprehensive
benefits package. If you are a results-driven operations professional with a passion for the Alternative Finance industry, we would love to hear from you.
Please submit your resume and cover letter to apply.
Full Time
$114k-143k (estimate)
05/23/2024
07/17/2024
fundfimerchantfunding.com
Hempstead, NY
The job skills required for Operations Manager include Leadership, Problem Solving, Microsoft Office, Operations Management, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.