Urbana is a leading cannabis dispensary brand with award-winning locations in San Francisco that is expanding across California in 2022-23. The company is seeking an accomplished Operations Manager with a track record of successful multi-unit retail/hospitality achievements to help facilitate its expansion and deliver high standards of customer service and retail performance. Cannabis industry experience is not requiredjust proven results managing a high-energy business in a rapidly changing consumer marketplace.
The ideal candidate will have a minimum of five years hands-on experience leading a team of 100 employees working in a network of multi-city business units. Strong financial management and analytic skills are essential to oversee the deployment of a robust reporting apparatus that integrates revenue, inventory, manufacturing, and marketing metrics into a core framework for managing and measuring systemwide results.
The Operations Manager position interfaces with every sector of the Urbana business and must be able to govern multiple projects, teams and strategic goals in a fast-paced and regulated industry. Aggressive expansion will require the Operations Manager to oversee construction projects and store openings in statewide locations. Accordingly, applicants must have flexibility to travel between locations and work a demanding schedule during select timeframes. Expertise in manufacturing and distribution is particularly important, as the Operations Manager will be responsible for overseeing production of the Urbana's branded product line and manufacturing alliances.
In addition to a competitive base salary and performance bonus program, Urban offers an array of health insurance options, dental, vision and life insurance, paid vacation, employee discounts, and an opportunity to grow with one of the nation's most influential dispensary brands.
Qualities We Are Seeking:

• Detail-oriented, organized professional with a history of managing multiple projects, teams and strategic goals.
• Strong business acumen with experience managing business operations; with a bonus for experience managing retail operations, sales, purchasing.
• Personable, positive, can-do attitude with the capacity to take on a heavy workload and execute under tight deadlines.
• Results-driven manager with a history of strategic achievements and effective resolution to critical operational challenges.
• Mathematical mindset, understanding and critical thinking of invoices, pricing and bids.
• Excellent verbal and written communicator.
• Create and sustain a climate of industry-leading customer service.

Responsibilities :

• Support retail operations by providing coordinating control policies that mitigate risk, improve security, follow legal regulations, enable smooth front and back house functionality and improve customer service.
• Remain in compliance with all city, state and federal regulations. Train all staff on frequently changing regulations.
• Prepare regular analysis of retail and corporate performance (using data from POS, GL, HR and other systems) with the intention of reducing cost, improving efficiency, innovating new policies and procedures, as well as inspiring employees and managers to increase their productivity and job satisfaction.
• Develop and maintain an accurate monthly reporting system of key operations performance metrics
• Ensure that the company operates profitably, efficiently and with best industry practices.
• Maintain complete knowledge of and comply with all departmental policies/service procedures and standards by preparing professional memos and SOP documents that articulate corporate policy and vision.
• Support store employees to train, retain and elevate employee morale.
• Constantly monitor staff performance in all phases of job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies, handle disciplinary problems and counsel employees with the Store Managers according to company standards, with the support of HR.
• Assist senior management in the planning and development of expansion operations by coordinating with vendors, consultants, regulators and other managers.
• Manage access to all company systems, including but not limited to buildings and platforms.
• Inspect facilities for integrity and risk exposure. Report and rectify any deficiencies with the store managers.
• Collaborate with the store leaders and security team to ensure that retail stores are prepared to prevent, defend and/or respond to any criminal activity, system failure or emergency.
• Oversee that vendors are compliant with licensing obligations, delivery procedures and payment handling.
• Keep abreast of market trends to determine the need for improvements in the store.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Interview applicants for leadership positions.

Inventory

• Oversee the process of product ordering and follow the directives of the CEO in the implementation of strategic purchasing objectives.
• Initiate programs that reduce COGS and reduce inventory-related costs.
• Collaborate with senior managers in the execution of the Company's co-pack/white label programs. As required, develop high-integrity systems to support the profitable operation of these programs.
• Ensure POS is accurate: rectify any deficiencies immediately.
• Oversee scheduled inventories.
• Monitor and ensure that retail products are efficiently stocked and re-stocked.
• Review proposed contracts and work orders from vendors.

Marketing

• Participate, as requested in marketing and other programs approved by the CEO and COO to drive revenue, increase guest satisfaction, reduce cost and improve the Urbana brand.
• Support specific retail events with logistics, supply and on-site activities.
• Ensure the integrity of POS interfaces as well as loyalty and other digital platforms
• Oversee menu management and the implementation of discounts on all digital platforms
• Oversee the interface of digital systems and control the exploitation of personally identifiable information and other risk considerations

Administration

• Develop (with senior management) and deploy (with corporate office admin and finance team members) best corporate practices in office administration, records management, digital file organization, IT security, office-to-retail logistics and general organization.
• Review monthly and quarterly P&L reports.
• Manage inventory of equipment, fixtures and other assets of the company.
• Oversee IT systems, including but not limited to POS, HR, data storage, email and security and ensure that they are functional, updated, secure and supervised.
• Handle service and warranty activities for corporate equipment.
• Coordinate IT needs and monthly security review with IT consultants.
• Procure and setup new hardware to corporate standards.
• Assist senior management in the enforcement of compliance obligations.
• Manage all insurance coverage and claims including annual competitive bidding.
• Perform a monthly safety inspection of each facility and spearhead repairs, maintenance, safety factors and compliance obligations.
• Collaborate with HR Manager on proper implementation of OSHA requirements.
• Manage off-site storage facilities.
• Conduct competitive bidding for new service contracts and periodic review of existing contracts.
• Approve invoices for operational expenses.
• Facilitate the opening of new stores by handling all logistics and project management associated with licensing, construction, outfitting and other operational requirements.

Requirements

• 2-3 years of experience as a Director of Operations, Operations Manager or general manager, preferably with retail, hospitality, or multi-unit experience.
• Previous experience in retail, hospitality or hotel environments.
• Past P&L responsibility including preparing financial projections, cost reports, cost analysis and executive reports
• Multi-unit operations experience including rapid expansion.
• Excellent analytic skills, including advanced experience using business intelligence dashboards and systems.
• Advanced experience with all Microsoft Office (emphasis on Excel) and Google Workspace applications.
• Strong IT oversight skills and administrative and recent experiences with modern POS and data storage systems, platform migration and records integrity.
• Ability to work from field locations and deliver exceptional results from a non-traditional office setting.
• Experience negotiating software licensing agreements, property leases, insurance policies, vendor contracts and other material transactions.
• Excellent problem resolution skills and listening skills. Ability to pass on all necessary information to the Management Team.
• Excellent written and verbal communication skills with fluency in English, multilingualism will be considered an asset.
• Strong leadership, organizational, and multi-tasking skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Background check (after offer of employment made).
• Certificates in first aid, CPR and other lifesaving techniques are preferred.
• Must be 21 year of age, per state law
• High school diploma or GED. College degree preferred

Additional Job Requirements

• Exert physical effort in transporting 5 to 40 pounds and endure various physical movements throughout the work areas including reaching heights up to 6 feet.
• Work under variable temperature conditions (or extreme heat or cold), under variable noise levels either outdoors or indoors and around fumes and/or odor hazards, dust and/or mite hazards and around chemicals identified under Prop. 65 warnings.

Benefits:

• Performance bonus
• Health, dental, vision and life insurance benefits
• Paid Vacation
• Employee discounts
• Opportunity to grow with our expanding business

Standard Specification
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Job descriptions are subject to change based on the needs of the company. Accordingly, the details in this document may be revised from time to time. Check with your supervisor to confirm that you are in receipt of the most current description and realize that management can provide verbal changes to this or any role without notice and then memorialize any changes at a later date in an updated document such as this.