Who We Are

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

What You'll Do:

As an Operations Manager at one of our ghost kitchen facilities, you will play a pivotal role in overseeing daily operations, ensuring facility maintenance, working to get prospective partners onboarded, and delivering exceptional customer support.

Activities:

• Recruit, train and lead the Delivery Hub team 
• Team recruitment 
• Team building, training, management, leadership
• Labour deployment and labor cost management
• Drive day to day operations of Hub activities
• Drive key operational performance metrics
• Ownership and awareness of all delivery hub activities
• Process building and improvement
• Management of all delivery hub controllable costs
• Act as the face of the business/primary point of contact for all Hub based licensee teams 
• First point of contract for licensee operational issues
• Liaison with OFO drivers and representatives and local communities
• Management of contractors (e.g., plumbers, electricians, etc.) and third party service teams (e.g., cleaners)
• Work with broader CSS organization to drive continued operational improvement and best practice sharing across Hubs
• Identify potential operational improvement opportunities across all aspects of Hub operations (e.g., tech, process flow, labor deployment)
• Where required, liaise with broader CSS functions to define and deliver improvement initiatives
• Codify and share learning and insights from operational improvements with other operational teams

Key Performance Indicators

• Grill to wheels time
• Orders per labor hour
• Management of key Hub Manager controllable cost lines (incl. Labour spend, training, recruiting, consumables, cleaning, repairs and maintenance)
• Delivery hub NPS (based on input from own team and licensee kitchen teams)
• Hub compliance (series of daily and weekly checks)

Competencies:

• Problem solver - able to creatively or analytically solve problems, data-driven, capable of root cause analysis
• Customer champion - builds strong relationships with key stakeholders and champions the needs of our customers (licensees) and other stakeholders (notably local community and OFO drivers)
• Hustler - bias to action, sense of urgency, calm in a storm, solutions-focused, able to prioritize
• People manager & leader - empathetic, clear communicator, community builder, coach and mentor
• Process builder - focused on efficiency, builds with scale in mind, logical, system oriented