Job Description - Host/Hostess at Upstream Brewing Company

Job Description for Host/Hostess - Upstream Brewing Company

Upstream Brewing Company, a premier restaurant and brewery in Omaha, NE, is seeking a motivated and customer-oriented individual to join our team as a Host/Hostess. As a host/hostess, you will play a crucial role in creating a positive and welcoming atmosphere for our guests. If you are passionate about customer service, thrive in a fast-paced environment, and enjoy working in a team, this position is perfect for you!

Responsibilities

• Welcome guests to the restaurant and provide them with exceptional customer service.
• Manage the flow of guests through the seating process, ensuring a smooth and efficient operation.
• Assist in coordinating seating assignments to optimize the use of available space.
• Maintain a neat and clean reception area and entryway, enhancing the overall ambiance of the restaurant.
• Answer phone calls and provide accurate information to guests regarding reservations, wait times, and menu inquiries.
• Communicate effectively with servers, kitchen staff, and management to ensure a seamless dining experience for our guests.
• Stay up-to-date on restaurant policies and promotions to appropriately address any guest concerns or questions.
• Assist in other areas of the restaurant, such as taking to-go orders and managing the waiting list during peak times.
• Uphold high standards of cleanliness, safety, and sanitation throughout the restaurant.

Qualifications

• Prior experience in customer service required.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and remain calm under pressure in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Outstanding problem-solving abilities.
• Positive and friendly attitude.
• Ability to work evenings, weekends, and holidays required.

Why Join Us?

At Upstream Brewing Company, we offer a vibrant work environment with fantastic opportunities for personal and professional growth. As a member of our team, you will be part of a company that values teamwork, integrity, and exceptional customer service. We believe in recognizing and rewarding our employees for their hard work and dedication.

We offer competitive wages, flexible schedules to accommodate students or second jobs, and employee discounts on food and beverages. Additionally, we foster a supportive and inclusive culture that encourages collaboration and innovation.

About Us

Upstream Brewing Company, established in 1996, is a leading brewpub and restaurant based in the heart of Omaha, Nebraska. We take pride in offering an authentic dining experience featuring our handcrafted beers paired with high-quality dishes made from scratch using locally sourced ingredients whenever possible.

Our commitment to providing exceptional service and creating a warm and inviting atmosphere has made Upstream Brewing Company a favorite gathering place for locals and visitors alike. We strive to provide a fast-paced yet welcoming environment where our guests feel at home.

With a menu designed to satisfy a variety of tastes and dietary preferences, we aim to exceed our guests' expectations at every visit. Whether it's for a quick lunch, a delicious dinner, or a relaxing evening with friends, Upstream Brewing Company has something for everyone.