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UpSlope Advisors is seeking an exceptional candidate to serve as the Help Desk Manager (Tier II) for a Department of Defense agency. The customer requires support to provide enterprise-level service desk and incidental information technology services. Services include: Help Desk Support, IT Operations Management and Support, Mobile Support, IT Asset Management, Software Development, and Support, IT Security Program Support, IT Incident Response and Reporting, Classified Processing, IT Training Services, Laptop Lending Program Support, Application Services Help Desk, SharePoint Support.
The Help Desk Manager (Tier II) is responsible for managing desk-side support operations at customer Washington DC locations. The Manager will lead a team supporting approximately 1700 work orders monthly and demonstrate competency in technical areas preferably as a Microsoft Certified Professional (MCP) to ensure that service desk resolution addresses customer IT software and hardware requirements with a foundational and appropriate technical skillset. The Help Desk Manager (Tier II) will possess advanced skillsets to assist with the resolution of complex issues.
Key Tasks and Responsibilities
Manage Tier II deskside service delivery
Tier II Deskside Support
VIP IT Concierge Support
Cleared Deskside Support
Education & Experience:
Certifications
Task Area Certifications
Security Requirement:
About UsUpSlope Advisors is an 8(a), professional engineering services company that provides expert mission-first technical and programmatic support for US Intelligence Community (IC), Department of Defense (DoD), and Federal agencies. As a ‘Mission First / People First’ company, we believe that success starts with the people. Our employees are the heart of our client(s) mission and enabling success for both our clients and employees requires opportunity for personal and professional growth. At UpSlope, we take pride in our ability to offer a competitive benefits package and a balanced work environment that allows our employees to thrive.
Full Time
$104k-133k (estimate)
04/07/2023
06/25/2024
upslopeadvisors.com
Denver, CO
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