Are you passionate about patient care and administrative excellence? We’re seeking a skilled Medical Assistant to join our dynamic healthcare team with Harborcreek Family Practice. As a key member, you’ll play a crucial role in ensuring smooth operations and exceptional patient experiences.

1. Communication and Patient Interaction:

• Answer Calls and Provide Pertinent Information:

  • Handle incoming calls, offering relevant information and patient education as directed.
  • Relay instructions to patients and families.
  • Provide more individualized patient/family education and supportive counseling as needed.
  • Serve as the department super user for Epic Care.

• Accompany Patients to Exam/Procedure Rooms:

  • Assist patients as needed with walking, transfers, dressing, collecting specimens, and preparing for exams.
  • Collect patient information/history, take vitals, and perform screenings per provider guidelines.

2. Administrative and Compliance:

• Assist Management Staff:

  • Support supervisory activities.
  • Participate in creating and implementing departmental goals, processes, and procedures.
  • Guide routine meetings with staff to communicate procedural changes for improved service quality and patient safety.
  • Guide workflow and/or assign tasks to other clinical staff.
  • Manage inventory of supplies; restocking exam/procedure rooms.
  • Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments.

• Maintain Confidentiality and Compliance:

  • Comply with requirements of appropriate regulatory agencies (e.g., OSHA, CLIA, PA Department of Health).
  • Maintain strict confidentiality related to medical records and other data.
  • Comply with all UPMC Health System policies and procedures.

• Appointment Scheduling and Verification:

  • Obtain lab/x-ray reports, hospital notes, referral information, etc.
  • Complete forms/requisitions as needed.
  • Schedule appointments.
  • Verify insurance coverage and patient demographics.
  • Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.

3. Clinical Skills and Record Keeping:

• Perform Clinical Procedures:

  • Perform phlebotomy, EKGs, and level one labs.
  • Assist physicians with procedures.
  • Document patient information accurately in the medical record.
  • Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.

• Chart Management and Room Preparation:

  • Prepare and manage charts to ensure information is completed and filed appropriately.
  • Prepare patient rooms, set up instruments, and equipment according to department protocol.
  • Clean exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control.
  • Clean according to scheduled maintenance program and keeping appropriate records. 

If you’re detail-oriented, compassionate, and ready to contribute to exceptional patient care, we encourage you to apply!