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UPMC Community Medicine Incorporated is hiring a full-time Contact Center Specialist to join their Pittsburgh Primary Care office! This position works Monday through Friday from 8:00 am to 4:30 pm. Primary responsibilities include scheduling patient appointments for a busy Internal Medicine practice.
This is a growing practice with a team that works collaboratively to enhance patient experience and is committed to employee engagement. Apply today and be a part of this great team!
Purpose:
The Contact Center Specialist will provide support for the Contact Center activities by serving as the first line of contact for the patient. The Contact Center Specialist acts as an advocate for patients by providing guidance, interpretation and education on scheduling, registration, billing,? claim status, and various patient related inquires. Responsible for efficient and courteous resolution to verbal and written inquiries to ensure internal and external patient satisfaction while maintaining call servicing and quality standards. Typically, functions under the direction of the Supervisor/Manager.
Responsibilities:
Full Time
Hospital
$36k-46k (estimate)
04/24/2024
06/24/2024
upmc.com
PITTSBURGH, PA
>50,000
1893
NGO/NPO/NFP/Organization/Association
JEFFREY A ROMOFF
$10B - $50B
Hospital
UPMC is a Pennsylvania-based nonprofit health center that provides services such as emergency care, surgical, patient care, and fitness control for individuals.