10 Customer care representative Jobs in Lansdale, PA
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Univest Financial Corporation is Hiring a Customer care representative Near Lansdale, PA
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Univest Financial Corp
Customer Care Center Representative
US-PA-Kulpsville
Job ID : 6240
Type : Full Time
of Openings : 1
Category : Operations
Univest Financial Corporation
Overview
Univest Financial Corporation (UVSP), has approximately $7.8 billion in assets and $4.7 billion in assets under management and supervision (as of December 31, 2023).
Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial solutions for individuals, businesses, municipalities and nonprofit organizations in the Mid-Atlantic Region.
We firmly believe in giving back to the local communities we serve. We focus our giving in the areas of youth and education, health and social services, community and economic development, and arts and culture.
Do you enjoy helping others and providing solutions? What about learning new skills and techniques? Are you interested in building relationships?
You may be a great fit for our team.
Our customer care professionals provide exceptional service via phone, email and chat. This is a full-time position with hybrid work environment after the 4- 6 month training period in our Kulpsville, PA training center, incentives, paid training, competitive pay, great work environment plus benefits!
Interested in learning more? Apply today.
We're hiring a Customer Care Professional for the 10a.m.- 7p.m. shift for our Call Center.
Responsibilities
- Develop knowledge and understanding of Univest Products and Services
- Leverage bank promotions
- Following call center "scripts" when handling different topics
- Answer customer calls to learn about and address needs, complaints, or other issues with products or services. Actively listen, diffuse difficult situations, research every issue, and provide solutions.
Upsell additional products / services when appropriate.
- Build sustainable relationships and engage customers by going "the extra mile"
- Keep clear records of all conversations in call center database
- Frequently attend educational seminars to improve knowledge and performance
- Meet personal / team qualitative and quantitative targets
- Responding to customer queries in a timely, efficient and accurate way, via phone, email, or chat
- Follow up with customers to ensure their technical issues are resolved
- Responsible for compliance with laws and regulations that apply to the position, including the Univest Code of Conduct
- Perform additional duties as required
Qualifications
QUALIFICATIONS :
- Ability to understand and speak the Spanish language is a plus.
- High school diploma / GED or equivalency
- Previous experience with MS Office Suite, Salesforce, Xperience preferred
- 2 Experience in Retail Sales or Telemarketing with proven sales results
- Strong written / verbal / organizational skills
- Attention to detail and ability to prioritize
- Energetic and engaging interpersonal communication skills
- 2 years customer support experience or experience as a client service representative
- Strong phone contact handling and active listening skills
- Customer-oriented with the ability to adapt and respond to various customer scenarios
- Ability to multi-task, prioritize and manage time effectively
- Previous banking experience or completion of ABA Banking Basics suite
- Completion of training in SSR Suite
- Neat, professional appearance following established guidelines for appropriate dress
- NMLS registered or ability to obtain NMLS registration within 90 days of hire
Click here for Benefit Information
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Please see job description
PI240289552
Last updated : 2024-05-13
Job Summary
Full Time
$40k-50k (estimate)
05/15/2024
06/02/2024
The job skills required for Customer care representative include Call Center, Products and Services, Customer Support, Customer Care, Attention to Detail, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care representative positions, which can be used as a reference in future career path planning. As a Customer care representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care representative. You can explore the career advancement for a Customer care representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
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Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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