21 Customer Service Representative Jobs in Lansdale, PA
M.W. Donnellys, Inc. is Hiring a Customer Service Representative Near Lansdale, PA
Description
Customer Service Representative
Who Are We?
Donnelly's Home Comfort Specialists is a second-generation family-owned business, and for 50 years we've been redefining what it means to provide extraordinary plumbing and HVAC services. We stand for integrity, stand behind our word, and have earned our acclaim as the region's most recommended heating and cooling company. We are seeking to hire a Customer Service Representative for our thriving company.
What's in it for you?
- Competitive Pay! Earn $18.50-21/hr. (based on skills and experience)
- Bonuses, Prizes, & Incentives
- Paid Time Off Holidays
- Benefits for you and your family
- Opportunity for growth
- Personal and professional training and development
- Positive company culture and team building opportunities
- M-F Schedule, hiring for multiple shifts
What You’ll Do
- Convert incoming customer calls into booked service appointments
- Escalate customer complaints as necessary
- Make outbound calls based on membership needs and follow up on existing customers
- Make service appointments and input customer data into database
- Achieve call booking goals and other key performance indicators (Hello bonuses!)
Requirements
What Makes YOU Great
- 2 years experience Customer service and/or Contact Center
- Excellent communication skills
- Great customer service
- You are team-oriented
- You must pass a drug test and a background checks
- Must have flexibility to participate in monthly meetings
- Very strong relationship building skills
- Organization, prioritization, and time management skills
- Must be Tech- Savvy and learn quickly
- Sales experience preferred, but not required. Must have Sales mentality
- Must be able to come to office- remote or hybrid is not an option
Equal Opportunity Employer
Applicants are provided equal employment opportunities without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability or any other category protected by law in each aspect of the selection process.
Job Summary
Full Time
$42k-53k (estimate)
04/25/2024
06/23/2024
The job skills required for Customer Service Representative include Customer Service, Communication Skills, Flexibility, Time Management, Plumbing, Building Relationships, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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