Office Support Associate - Office of the Registrar

The University of Illinois at Urbana-Champaign has an opening for an Office Support Associate in the Office of the Registrar. The Office Support Associate supports the production of the Academic Catalog and Class Schedule including classroom assignments in the unit of Course Management & Section Scheduling (CMSS) in the Office of the Registrar (OR).

Duties & Responsibilities:

• Assist with the Final Exam process. Generate semester-specific reporting and request forms to handle final exam requests. Enter Final Exams for the campus into the scheduling application AdAstra. Evaluate and resolve conflicts or other scheduling issues. Process final exam special requests (extra space, combines, conflict and arranged). Create building reports for specific locations to help establish building hours. Assist with on-call issues during the spring and fall final examination periods.
• Respond to phone calls and emails in the Class Schedule and Academic Catalog inboxes.
• Assist with the analysis of daily and term-based reports and the correction of errors related to section set-up and room assignments.
• Assist with creating or managing section information in Banner to produce the Class Schedule.
• Aid in processing electronic course proposals, which include new courses, deletions, and edits in Banner.
• Assist with the documentation of standard processes and procedures.
• Perform reception duties, providing standard or factual information. Refer telephone calls to appropriate units.
• Other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent.
• Any one or combination totaling eighteen (18) months from the categories below:
  • College coursework in any curriculum as measured by the following conversion table or its proportional equivalent:
    • 30 semester hours equals one (1) year (12 months)
    • Associate degree (60 semester hours) equals eighteen months (18 months)
  • Work experience performing office/clerical activities, including the use of computer systems.

Knowledge, Skills and Abilities:

• Excellent attention to detail with the ability to juggle multiple tasks concurrently while remaining calm and pleasant. Strong customer service skills.
• Ability to communicate effectively, via email and telephone, with a diverse group of people, including faculty, administrative staff, students, and the public.
• Strong Microsoft Office skills – primarily Outlook and Excel.
• Ability to develop a general knowledge of the more than 325 general purpose classrooms (capacity, physical layout of rooms, location in building, etc.).
• Ability to quickly learn the facility preferences and needs of the teaching departments.
• Ability to quickly learn how to use Banner and the Banner Catalog/Schedule application.
• Existing knowledge of the location of campus buildings.

Appointment Information:

This is a 100% full-time Civil Service 0846 - Office Support Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search. Salary is commensurate with experience.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information:

Applications must be received by 6:00 pm (CST) on June 26, 2023. Apply for this position using the Apply Now button at the top or bottom of this posting. Application materials should include a cover letter, a current resume, and at least three references, including contact information. Immigration sponsorship is not available for this position.
In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Jen Cochrane at walburnc@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1018571
Job Category: Administrative Support
Apply at: https://jobs.illinois.edu