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Open Date 03/20/2024 Requisition Number PRN38020B Job Title Human Resources Technician Working Title Human Resources Technician Job Grade D FLSA Code Nonexempt Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary VP Area President Department 00410 - Human Resources Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $18.50 Close Date 09/20/2024 Open Until Filled No Job Summary

University of Utah HR Management (UHRM) is dedicated to accuracy, efficiency, and providing excellent customer service. The HR Service Center Representatives position is a first contact customer service position and provides a great opportunity to learn or increase basic human resources knowledge and skills. This position performs customer service duties, answering employee questions via phone, email, and in person. The major responsibilities in this position include acting as the first point of contact for all employee inquiries, appropriately handling sensitive employee issues, ensuring that employee information is entered correctly, researching and resolving questions.

UHRM currently supports a hybrid work schedule. The HR Representative will be required to work one week at the front desk in our HR office located in downtown?SLC every 4 weeks. The remaining weeks the employee will work one day in the office and then from home. An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and sign the University of Utah Telecommuting Agreement.

Responsibilities

Respond to HR Inquiries: Provide initial support for employee questions on HR policies, benefits, and procedures via phone and internet.

Assist with Benefits: Help employees with benefit selections and changes, ensuring they understand their options.

Learn HR Policies: Actively engage in learning organizational HR policies and procedures to accurately assist employees.

Perform Administrative Tasks: Execute routine administrative duties such as data entry and maintaining employee records.

Support HR Initiatives: Participate in HR projects and initiatives as directed, providing logistical support.

Minimum Qualifications

Three years office experience with at least one year experience in Human Resources or equivalency (one year of education can be substituted for two years of related work experience) required. Demonstrated human relations and effective communication skills also required. Data entry experience is preferred. This position has no responsibility for providing care to patients.

Preferences

Experience working in a call center or a high-volume customer service role

Strong active listening and verbal/written communication skills

Ability to multitask and manage time effectively

Comfortable with conflict resolution with the ability to deescalate

Type Benefited Staff Special Instructions Summary Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* * Please indicate the number of years of customer service experience that you have:

* Less than 1 year

* 1 year or more, but less than 3 years

* 3 year or more, but less than 5 years

* 5 year or more, but less than 8 years

* 8 years or more

Applicant Documents

Required Documents

Optional Documents

* Resume

* Cover Letter

* Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission

* Appropriate discharge document (such as a DD-214 - Member Copy 4) - Veteran Only - Call 801.581.2169