Provides campus-wide desktop management support in an area of specialization.

Essential Functions

Works directly with all areas of the Information Technology department and computer lab managers to establish guidelines and policies for management of desktop computers.

Creates group polices for computer management in Active Directory and other mobile device management (MDM) consoles.

Establishes Group Policy Object (GPO) guidelines for the domain computers which includes GPOs created and applied at delegated Organization Units (OUs).

Stays abreast of evolving technology in assigned area(s) to provide technical support to customers.

Creates, implements, and maintains systems and reporting that enables the accurate inventory of hardware and software on UTEP owned computers.

Supports and maintains Software License Manager servers for a variety of campus-wide licensed software.

Provides reports and statistics on computers and their configurations.

Researches, pilots, and implements new technologies to improve management of computers and mobile devices such as tablets.

Assists the Office of Information Security with the distribution of patches and updates to PCs.

Documents processes and procedures related to handling and support of UTEP computers.

Assists Customer Support with desktop migration and computer imaging processes.

Assists in providing lab managers and other related positions with OUs and delegation of security for distributed management of computers.

Designs and implements software deployment to computers in the Miners domain.

Assists with special projects, new technologies, and deadlines.

Complies with all State and University policies.

Other duties as assigned.

Supervisory Responsibilities: No supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Qualifications:

Education: Associates degree from a college or university.

and

Experience: Three (3) or more years of related experience and training working with personal computer maintenance or desktop management; experience with Microsoft Active Directory, management of group policies and other mobile device management consoles (MDM); or equivalent combination of education and experience.

Preferred Qualifications: MCME or MCMA certification.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 50pounds.

The noise level for this work environment is usually moderate.

In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity / Affirmative Action Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, or sexual orientation and gender in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972.

For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.