Provides professional level knowledge, advice, and coaching to students and prospective students regarding the institutional student admissions process for online bachelors, masters, doctoral and certificate programs.

Essential Functions

Review student transcripts for eligibility to online programs. Requires an understanding of all aspects related to transcript evaluation, admissions standards and criteria and its legislating policies.

Compares and contrasts the student’s transcript to online program course carousel and develops personalized advising scripts related to the student’s progression through the program.

Develops appropriate strategies, assess effectiveness and adjust strategies as necessary.

Utilizes database tools to efficiently track each interaction and the progress of all assigned leads.

Achieves daily efficiency metrics pertaining to speed to lead, call volume, talk time, first time contacts, and new applications as established by department policies.

Communicates industry trends, quality of leads, and program updates for appropriate cross-functional and departmental team members.

Actively participates with preparation in weekly meeting rhythms to discuss performance data, prospective applicant concerns, and creative solutions to enhance team performance.

Conducts a self-audit to ensure efficiency and consistency of database.

Implements an email cultivation strategy designed to re-engage leads that have fallen to inactive statuses.

Maintains a minimum standard database audit of scores.

Ensures customer satisfaction by understanding student needs, analyzing customer feedback and implementing appropriate improvement initiatives.

Assist with the coordination and occasional supervision of the recruitment unit, including oversight of assigned staff when requested by the center supervisor.

Comply with all State and University policies.

Other duties may be assigned.

Occasional travel may be required.

Supervisory Responsibilities No supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Qualifications:

Education: Bachelor’s Degree.

and

Experience: Three years of experience, related to the statement of duties and responsibilities; or equivalent combination of education and experience.

Preferred Qualifications:

Two to three year’s sales experience (in an outbound calling environment preferred)

General knowledge of higher education and/or college admissions and recruitment preferred

Familiarity with student records and customer communications systems such as Banner, Hobsons Radius and Perspective Content

Experience in a similar role in a higher education setting

Must have the ability to work well in a fast paced environment and possess excellent acumen.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 25pounds.

The noise level for this work environment is usually moderate.

In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity / Affirmative Action Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, or sexual orientation and gender in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972.

For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.