Standard working schedule: 8:30am – 5:00pm

12 months

Information Technology

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.

Bachelor’s degree in Information Technology Systems, business administration or related field and 3 years experience in computer operations or a related field; or equivalency. Experience in automated information or communication system design, installation, operation, or repair.

Experience in information technology, education, office automation, data communications system design, installation, operation, repair, or processing of information in a data processing environment or another directly related field. Understanding of video conferencing, basic troubleshooting techniques, protocols, bridging, instructional design and application development are preferred. Experience with service desk software and be familiar with best practices, using and managing BlackBoard, student engagement (TopHat) and Lecture Capture systems (Ensemble, Panopto).

Knowledge of multiple computer environments, platforms, and technologies. Knowledge of IT problem management methods and practices, and new and innovative customer support methods and technologies and problem-solving skills. Familiarity of complex analytical methods. Ability to plan, implement, and manage service desk management systems designed to effectively recognize, report, track, and resolve problems. Ability to communicate effectively, both orally and in writing, with faculty, staff and students, and management.

Responsible for providing excellence in the area of IT support for faculty, staff, and students. To include but not limited to, desktop computing, printing, multifunctional equipment, network infrastructure, digital display technology, AV systems, phones, enhanced class and video conference rooms. Attends events to provide video streaming, AV/IT support.

Yes

40

Responsible for all aspects of Audio and Video systems and tier I, tier II support of network infrastructure. Troubleshoots complex issues to resolution and works with vendors and central IT to successfully resolve issues that are out of tier I, tier II scope.

Yes

25

Onboarding, Offboarding, Training, documentation, asset management/inventory in collaboration with the entire IT team, application management. Supports standard designated research IT needs.

Yes

10

Provides support, maintenance, and administration for network servers, manages data storage needs for both cloud and onsite platforms. Works with end users to determine needs and makes recommendations. Implements solutions.

Yes

20

Evaluates and researches IT solutions, recommends new IT models, technology, and strategies to improve the college of nursing’s IT environment. Works with partners to facilitate and provide solutions to complex IT problems. Serves as backup for other IT support duties when needed and capable All other duties as assigned.

Yes

5

No

Non-Essential

1

07/01/2024

05/10/2024

06/24/2024

No