Patient Services Specialist: Clinical

Apply now Job no: 533443

Work type: Classified Staff

Location: Eugene, OR

Categories: Administrative/Professional, Administrative/Office Support, Healthcare/Nursing

Department: University Health Services

Classification: Office Specialist 2

Appointment Type and Duration: Regular, Ongoing

Salary: $17.24 - $25.24 per hour (updated)

FTE: 1.0

Review of Applications Begins

March 14th, 2024; Position open until filled

Special Instructions to Applicants

To ensure consideration, please upload the following with your online application:

* Current resume which includes dates of employment and a brief description of duties.

Applicants will also be asked to submit the name and contact information for three professional references, one of which is preferred to be a current or most recent supervisor (if not currently employed). Candidates will be notified prior to references being contacted.

Department Summary

University Health Services (UHS) is a unit within the Division of Student Services and Enrollment Management and is a nationally accredited (AAAHC) outpatient clinic providing primary care to students at the University of Oregon. All staff are required to uphold the values of the UHS.

This position works in support of the University Health Services mission and vision and is consistent with UO policy. Some aspects of this position may be completed in collaboration with other University departments.

Position Summary

This position reports to the Compliance Officer. The primary purpose of the Patient Services Specialist (PSS) is to competently assist patients prior to and during their appointment by helping them schedule appointments, complete forms through the myUOHealth portal, obtaining and updating the patient's demographic and insurance information in our systems. By serving patients in an inclusive, professional, cheerful, and helpful manner this position acts as a liaison between the patient, provider, and other UHS Departments to help ensure that patients receive the care they need.

This will include using pre-determined guidelines to schedule patients both in-person and over the phone; knowledge of health insurance, routing inquiries to the appropriate person or department, according to policy; providing general information and assistance regarding UHS services; using an electronic medical records system to appropriately document visits and encounters; and creating a welcoming and inclusive environment through the provision of excellent, culturally competent customer service.

This position will coordinate referrals for clinicians in the clinical area to outside specialists. The PSS will coordinate pre-authorizations as needed, complete referral documentation, and track the referral process to completion.

This position requires the successful completion of a criminal background check and routine screening of Medicaid and Medicare Exclusion Lists. Employee loses eligibility for employment if on the List of Excluded Individuals and Entities (LEIE) and/or System of Award Management (SAM). In addition, employees must follow Compliance with UHS policies regarding tuberculosis screening, measles and mumps (MMR), seasonal flu, hepatitis B, and other immunization requirements.

Scheduled hours will include working some Saturdays and may include holidays, to meet the departmental and/or operational needs of the UHS.

Minimum Requirements

* Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR

* An Associate's degree in Office Occupations or Office Technology; OR

* Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience.

College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.

Professional Competencies

* Working knowledge of medical terminology.

* Strong customer service skills both in person and via telephone.

* Ability to perform multiple tasks with accuracy and efficiency and a high level of attention to detail.

* Must be able to work well in a busy environment with frequent interruptions.

* Ability to work independently and as part of a team.

* Ability to work with discretion when dealing with confidential matters.

* Experience with and/or commitment to working effectively with individuals from diverse backgrounds, in support of an inclusive and welcoming environment.

Preferred Qualifications

* One year experience scheduling medical appointments, using established guidelines.

* Two years' experience in admissions or patient registration in a clinic, hospital or ambulatory care facility.

* Experience working with an electronic health record.

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.