Medical Office Associate - Dental Clinics - College of Dentistry

Hiring Department: Dental Clinics

Location: Chicago, IL USA

Requisition ID: 1015247

Posting Close Date: 6/8/2023

About the College of Dentistry

The College of Dentistry is the largest oral health college in the State of Illinois, provides care for 35,000 patients a year, and has over 500 students seeking dental degrees including DMD, PhD and Master’s programs. The University offers a comprehensive benefits package, which includes Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave that includes Vacation, Holiday and Sick. In addition, the University offers tuition waivers for employees and dependents. Click for a complete list of benefits: at: Employee Benefits

Description:

The Department of Clinical Affairs in the University of Illinois at Chicago is seeking a full-time, reliable, enthusiastic, self-starting Medical Office Associate who enjoys working in a diverse, clinical/teaching environment.The ideal candidates will have experience working in a dental health organization, the ability to work with a variety of partners, enjoy working in a diverse teaching environment, and a deep commitment to excellence. The primary functions of this position are patient centered service and satisfaction; troubleshooting patient inquiries as related to clinical appointments at the Call Center.

Duties & Responsibilities

• Primary contact for patients via phone or in-person to assist in onboarding new patients to the college.

• Enters, codes, verifies, stores, and retrieves information concerning a patient’s medical record either manually or via the electronic medical record (EMR) or other computer information system; compiles and records medical charts, reports, correspondence, and insurance information using a computer system;

• Generates new patient records with responsibility for accuracy of information; quotes patient’s appropriate changes for professional service; informs patients of co-payments at the time of service

• Informs new patients of institutional and/or unit billing/payment/insurance procedures and guidelines; informs patients of the various protocols for the clinic in which the patient is seeking care

• Responds to routine questions from patients and their families, visitors, and dental staff;

• Monitors work completed and alerts superiors to problems that may occur; provides input to supervisors and/or administration regarding the needed changes in the reception area; may assist in the training of individuals at the lower level of this series or other clerical staff;

• Establishes, maintains, and updates files and/or records for the unit (such as patient dental records, patient financial files, patient directories, and activity summaries)

• Operates office equipment such as voice mail messaging systems, Cisco and uses word processing, spreadsheet, and other software applications to prepare reports, letters, scheduling workflows, and dental records

• Assists higher level personnel in examining and maintaining departmental records and reports.

• Performs other related duties as assigned

Qualifications:

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation