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Our campus is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born. Join our team! Do you have: This is a 100% onsite position. HOW TO APPLY For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review theApplicant Resourceson our Talent Acquisition website.
INITIAL REVIEW DATE (IRD) Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process,view this link. The IRD for this job is: 04-11-2024 ABOUT UC SANTA CRUZ UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world. DEPARTMENT OVERVIEW UCSC Extension provides professional training that reflects the academic rigor of the University of California and the hands-on, roll-up-your-shirtsleeves practicality of Silicon Valley culture. Developed with guidance from key industry leaders and academic experts, Extension's certificate programs match the economic demands of industry, from engineering to business, education to bioscience. The University of California reviews and approves UCSC Extension courses and programs for academic content, merit, and instructor qualifications. Many courses canbe applied toward degree programs or may be eligible for professional certificates and licenses. The IT department is a fast-paced environment and serves all IT needs for UCSC Silicon Valley Extension, UC Scout, and Smarter Balanced. Learners, instructors, and staff members are supported by the IT department, totaling approximately 18,000 registered users at any time. The Desktop Support Team supports equipment installs for staff and instructors, studio and lab computers, printers, peripherals, teleconferencing, and audio/visual equipment. Desktop Support also performs analysis of requests for equipment and software used in classrooms and laboratories, and executes implementation within departmental guidelines. UCSC Extension is based in Santa Clara, CA, the HEART of Silicon Valley. Extension is an equity-minded organization that represents the full diversity of the University of California and demonstrates a sensitivity to and understands the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. The University of California has a 150-year history in the San Francisco Bay Area, and is recognized as the leading regional workforce training provider. As part of the University of California, UCSC Silicon Valley Extension is certified by the WASC Senior College and University Commission (WSCUC). Extension has sustained ongoing partnerships with regional companies, workforce development programs, and professional associations, and offers accredited courses. More information can be found at https://www.ucsc-extension.edu/ JOB SUMMARY Under the general direction of the UCSC Silicon Valley IT Director, and with the support of staff, the Desktop Support Technician installs, maintains, and supports staff (PCE staff, UC Scout staff and teachers, and SBAC staff), and studio and lab computers, printers, peripherals, teleconferencing, and audio/visual equipment. In addition, the incumbent performs analysis of requests for equipment and software used in classrooms and laboratories, and executes implementation within departmental guidelines. APPOINTMENT INFORMATION Budgeted Salary: $33.00 - $37.32/hour. Salary commensurate with skills, qualifications and experience.Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount. Benefits Level Eligibility: Full benefits Schedule Information:
Employee Classification: Career appointment Job End Date: None Work Location: Silicon Valley (Santa Clara, CA) Union Representation: TX Union Job Code Classification: 007359 (BUS TCHL SUPP ANL 2 TX) Travel: Up to 25% of the time JOB DUTIES 50% - Staff Support
40% - Classroom/Lab Support
10% - Administrative Responsibilities
REQUIRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
SPECIAL CONDITIONS OF EMPLOYMENT
SAFETY STATEMENT All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries. EEO/AA The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees. |
Full Time
Colleges & Universities
$66k-82k (estimate)
03/22/2024
05/21/2024
ucsc.edu
SANTA CRUZ, CA
3,000 - 7,500
1965
YU WANG
<$5M
Colleges & Universities
UC Santa Cruz was founded in 1965 as the movement away from the conservative '50s was in full swing and America was experiencing a transformation. The founding faculty, administrators, and students embraced and embodied this change. They were open and revolutionary in their thinkingmore than mere radicals, they dared to imagine a living and learning environment that would foster a community whose passion came from a deep sense of social justice. And it shows. UC Santa Cruzs many accomplishments include: The first to map the human genome and make it publicly availablefor free, forever Key con...tributors to the discovery of the Higgs Boson The birthplace of organic farming The center of the Dickens Universe A graduate gaming program that is one of the top 10 in the country Ranked second in the world for its research impact This university is not to be underestimated. The campus's unique character is reflected in its students' bold choice to elect the fabled Banana Slug as its mascotwith their determined bearing and bright personality, it's hard to ignore Banana Slugs wherever they may roam. And Banana Slug alumni are everywherea network 100,000-plus-strong, comprised of respected scientists, journalists, social activists, political and business leaders, artists, teachers, entrepreneurs, change-makers, and much more. Banana Slugs are changing the world.
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The job skills required for Desktop Support Analyst include Troubleshooting, Operating System, Help Desk, Installation, IT Support, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Analyst positions, which can be used as a reference in future career path planning. As a Desktop Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Analyst. You can explore the career advancement for a Desktop Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Analyst job description and responsibilities
Provide systems administration, AD administration, exchange server administrator and backup administration.
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Create models for system applications and perform upgrades on software and hardware networks to boost optimization.
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They help to resolve technical problems on desktop hardware and applications for all users of technology.
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Determine, research and resolve file and print server support problems.
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Handle preventive maintenance such as checking peripherals, printers, desktops and laptops.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Analyst jobs
Some employers may prefer candidates with professional certification.
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Need some computer knowledge, but not essentially a post-secondary degree.
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Gain a professional certification.
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Gain experience with operating systems.
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With customer service, customer support and customer experience training.
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Step 3: View the best colleges and universities for Desktop Support Analyst.