Description

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!

Opportunity:

Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in San Jose, California. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

• Provide IT systems desktop administration in a heterogeneous Microsoft Windows and RedHat Enterprise Linux environment
• Desktop Support Administration
• Provide end-user assistance, troubleshooting, issue resolution, installation, and reinstallation services in support of computers, applications, peripherals, and devices.
• Provide local touch-labor services including end-user device installation, troubleshooting, and repair.
• IMAC – PC Install, Moves, Adds and Changes
• Image Loads
• Asset Recovery
• Asset tagging
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Support Security with Security incidents (Spillage events)
• Other Client Support needed to maintain Workstation operations and customer satisfaction

Qualifications:

• Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
• Experienced with Linux OS (RedHat v8 preferred)
• Experienced with Microsoft Windows
• Experience with software installations on local machines
• Knowledge of computer software, operating systems, hardware and networking
• Audio Visual Experience
• Knowledge of PC Imaging
• Experience with change management and incident management
• Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe
• Excellent verbal and written communication skills
• Good problem-solving and critical thinking skills
• Able to work in a team as well as independently
• Experienced in providing professional and courteous customer service
• Ability to lift 50lbs

Preferred Qualifications:

• Certified Dell Technician
• Certified CompTIA A or Network
• MCSA Certification
• Windows Certification
• Linux Certified
• Expertise in Inventory Control

Requirements

• Must be within driving distance of San Jose, California and willing to work onsite
•  Please note that pursuant to a government contract, this specific position requires U.S. citizenship status 

What is Important to Us:

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers