• Bachelor’s degree in computer science, Information Systems, or other related field. Or equivalent work experience.
• Typically has 3 to 5 years of related work experience.
• Experience with c-suite interaction a plus. Calm and collected in a fast pace environment required.
• Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
• Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
• Basic understanding of networking and network protocols
• Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing.
• Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues.
• Process service requests within the Video and Event Services area.
• Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms.
• Schedule, setup, and disconnect video conferences for internal and external meetings.
• Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
• Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
• Conduct equipment audits including c-suite spaces.
• Follow defined processes and ensure that the processes are adhered to by the team.
• Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors.
• Must be a self-starter with the ability to work independently and as part of a team. Will be working second shift.
• Strong time management, prioritization, and analysis skills. Ability to multi-task.
• Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.
• Understanding and troubleshooting Crestron, Bi-Amp and Extron, and Allen and Heath 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio device, multi-channel lighting board including lighting presets, PowerPoint, VLC player, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Netgear, QSC, Epson and Samsung.
• Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
• Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.

Job Overview:
We are seeking a skilled and customer-oriented Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical assistance and support to our employees for desktop systems, software, and hardware issues. Your primary goal will be to ensure that all desktop systems are operating efficiently and effectively.

Duties:
- Provide technical support and troubleshooting for desktop systems, software, and hardware issues
- Install, configure, and maintain desktop operating systems and applications
- Set up and configure new desktops, laptops, and mobile devices
- Perform hardware and software upgrades as needed
- Collaborate with other IT team members to resolve complex technical issues
- Document all support activities and resolutions in the ticketing system (Jira or ServiceNow)
- Assist with network troubleshooting including LAN connectivity issues
- Provide end-user training on software applications as needed

Qualifications:
- Proven experience in a similar role providing IT support in a corporate environment
- Strong knowledge of Windows operating systems (Windows 7/10)
- Familiarity with TCP/IP networking protocols and LAN connectivity
- Experience with desktop support tools such as Jira or ServiceNow
- Proficient in troubleshooting hardware and software issues
- Knowledge of mobile device setup and configuration
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Strong problem-solving skills and attention to detail

Benefits:
- Competitive salary based on experience
- Comprehensive health insurance package
- Retirement savings plan with employer match
- Paid time off and holidays

If you are a motivated individual with a passion for providing excellent customer service and have the technical skills required for this role, we encourage you to apply. Please submit your resume highlighting your relevant experience.

Job Type: Contract

Pay: $23.88 - $28.76 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• San Jose, CA: Relocate before starting work (Required)

Work Location: On the road