PHYSICAL DEMANDS

• Constant Interruptions - Frequently - 3-6 hours/day, Customer Contact - Frequently - 3-6 hours/day, Verbal Communication - Frequently - 3-6 hours/day, Written Communication - Frequently - 3-6 hours/day
• Attendance - Constantly - 6-8 hours/day, Sitting - Frequently - 3-6 hours/day
• Up to 25 Pounds (Light) - Occasionally - Up to 3 hours/day
• Close Visual Acuity (e.g., viewing a computer screen; using measurement devices) - Frequently - 3-6 hours/day
• Moderate Noise Conditions - Constantly - 6-8 hours/day
• Restock work area with informational brochures, etc., weighing up to 25 lbs., on a frequent basis (3-5 days a week).
• Computer and Peripheral Equipment - Frequently - 3-6 hours/day

WORK ENVIRONMENT

• Sit/stand at computer for extended periods of time.
• Occasional mandatory overtime may be required during peak times and special events.
• Modified work schedule on short notice to cover other shifts.
• Restricted vacation use during peak workload periods.
• On occasion, work in inclement weather conditions.
• The Smoke and Tobacco Free Environment policy is intended to provide a healthier, safer, and more productive work and learning environment for the entire UC community. The University of California prohibits smoking and tobacco use at all University owned or leased properties, or facilities operated by UC staff or faculty. Smoking and tobacco use are strictly prohibited in indoor and outdoor spaces, parking lots, residential space, and University vehicles. https://ucdavispolicy.ellucid.com/documents/view/271

QUALIFICATIONS

Required:

• Experience working in a high volume customer service environment.
• Experience interpreting policies, advising customers and independently making decisions.
• Experience performing business and financial transactions, including account management, fiscal record keeping and reconciliation of expenses.
• Experience in software programs such as Microsoft Office Suite (Excel, Outlook, Work, Power Point).
• Knowledge of campus cashiering policies and practices.
• Interpersonal and customer service skills to communicate in a positive, tactful and effective manner with diverse group of people, to relay messages accurately and appropriately, and to handle difficult, sensitive and confidential issues.
• Mathematical skills to calculate fees and process transactions and recharges.
• Organizational skills to complete projects/tasks with frequent interruptions.

Preferred:

• Experience working with confidential and sensitive materials.
• Experience with citation management database.
• Experience with multi-line telephone system, including transferring calls and taking phone messages.
• Demonstrated experience using automated financial information systems (i.e. Oracle, KFS, Decision Support preferred).
• Strong verbal and written communication skills.
• Knowledge of campus locations, policies and procedures.
• Skills to interpret a map and provide verbal instructions/directions to customers.

SPECIAL REQUIREMENTS

Background Check

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program SARS-CoV-2 Vaccination Policy (ucop.edu) covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don’t just maintain - we improve.

We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here.

As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected.

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.