11 Customer Service Representative (in office role) Jobs in Somerville, NJ
Universal Lacrosse is Hiring a Customer Service Representative (in office role) Near Somerville, NJ
Custom Apparel and Sporting Goods Equipment
Position reports to corporate office in Somerville, NJ
Come join a leader in the custom apparel and sporting goods industry! All U Sportwear (a division of ULC Brands) is now hiring a Customer Service Representative to join our rapidly growing organization. We are looking for men and women who are passionate about building relationships and helping organizations with their custom product needs.
- Work directly with organizations across the country in a consultative approach to outfit their group with custom apparel, hard goods, and accessories within their needs and objectives.
- Will be involved in business development in a wide array of segments including sports organizations, schools, universities, corporations, non-profits, etc.
- Where appropriate, encourage group organizers to run an All U Sportswear fundraiser to help brand and raise money for their organization.
- Build rapport with prospective and current customers by answering questions and addressing concerns about our products, service, the marketplace, and/or their organization.
- Update customer database with new information from customer calls and interactions.
- Follow organization standards to maintain quality service and guarantee customers receive exceptional service through sales strategies.
- Strive for improvement in order to maintain and exceed hitting company expectations.
- Develop new business through referrals, prospecting, and lead follow up.
- Other projects to support senior leadership as necessary.
Requirements of the Customer Service Representative:
- Superior written and verbal communication skills and relationship building.
- Urgency and pace with the ability to problem solve.
- Work ethic and dedication to servicing customers.
- Highly organized with attention to detail.
- Must be an active listener to gain a clear understanding of the customer’s needs and objectives.
- Proficiency with Microsoft Office (Excel and Word).
- Work independently while achieving high productivity and excellent customer responsiveness.
Our Customer Service Representative Enjoy:
- Representing a company that stands behind your promises and empowers you to ensure customer satisfaction.
- Competitive hourly compensation.
- A steady flow of qualified leads through digital and referral marketing.
- Organization tools including a CRM along with training.
Universal Lacrosse is an entrepreneurial, creative business that is built upon a foundation of strong, collaborative relationships. We are a world-class team that has been servicing the specialty lacrosse and apparel industry for over ten years. We are passionate, innovative and committed to delivering the best in class in product and services to our customers across our various channels including Retail, Team Sales, Ecom and Events. We are deeply invested in our employees’ professional development, and we encourage a culture of constant learning and skill building. We want our team members to have all the tools and resources they need to take ownership of their career at Universal Lacrosse and develop an actionable plan for success. Our Company is committed to a culture of diversity and inclusion. We know it takes all types of people reflecting a broad array of backgrounds, personalities and points of view to make a great company. Our team is comprised of the most talented and dedicated people in the industry, from all walks of life and every age group. At Universal Lacrosse, diversity is one of our core values and one of our fundamental strengths.
Job Summary
Full Time
Retail
$52k-66k (estimate)
05/11/2023
06/13/2024
universallacrosse.com
Somerville, NJ
25 - 50
Retail
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The job skills required for Customer Service Representative (in office role) include Customer Service, Products and Services, Microsoft Office, Leadership, Verbal Communication, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (in office role). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (in office role). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (in office role) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (in office role), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (in office role). You can explore the career advancement for a Customer Service Representative (in office role) below and select your interested title to get hiring information.
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