Description

The COO will facilitate, direct, and coordinate the operational activities and programs relative to the day-to-day operations of the UCHC medical clinics. This role will assist the CEO with supporting the direction and implementation of programs and projects, including the UCHC health care plan and facility expansion. Working closely with UCHC Executive Leadership, the COO is responsible for building effective partnerships and collaborative relationships in the medical center and its surrounding communities. 

Additionally, this role will provide direct oversight of organizational development, ensuring that the organization’s infrastructure is aligned to UCHC’s mission and strategy — to provide extraordinary patient care and customer service. 

Requirements

• In conjunction with the CEO and management, the team participates in the development and implementation of the mission, vision and values of UCHC, including high quality, patient focused health care.
• Assist CEO and management team in new clinical program development, ensuring participatory decision-making and appropriate design and implementation.
• Responsible for ensuring program and corporate compliance with primary health care policies and procedures, as well as with those external regulatory bodies such as HCFA, FQHC, HIPAA, OSHA, CLIA and other professional review and standards boards.
• Participates in the development of long-range strategic plans, governance structure and objectives for practice management.
• Ensure staff compliance with the adopted health care plan as it relates to the stated objectives (problems/needs) of UCHC’s clinical goals and the method of achieving the benchmarks listed.
• In conjunction with the CEO, develop key skill sets, capabilities, and capacity to support UCHC’s need to effectively translate strategic priorities into operations.
• Presents, facilitates and leads assigned process improvement events using methods of culture-appropriate team building, team energizing, data gathering and analysis, problem solving, and project management.
• Assists the CEO with facility expansion and property acquisitions/transactions, as well as service mergers.
• Ensures responsible medical supply best practices, developing budgets and assure that tracking and inventory of supplies and equipment purchases comply with operating budget.
• Coordinates with key stakeholders to assure appropriate information flow and understanding of overall process improvement direction.
• Assists CEO in oversight of UCHC community outreach programs and may represent the organization as a member on community outreach committees/groups within the community.
• Actively seeks grant opportunities — assisting in preparation, application submission and ensuring program compliance and administration occurs once the grant is received.
• Participates and ensures the development of organizational guidelines, policies and procedures in accordance with funding source requirements, as well as State and Federal law.
• Perform other job related duties, as may be assigned. 

Job Qualifications

• A Masters degree in Business Management with emphasis or Health Care Administration is a plus.
• A minimum of two to five years of progressively responsible administrative experience in the healthcare industry, preferably in a rural or under-served area.
• Thorough knowledge of the theory and practice of organizational management, preferably in a health care and/or not-for-profit environment.
• Must be able to communicate effectively orally and in writing. 
• FQHC experience, a plus.