68 Customer Service Representative Jobs in Everett, WA
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Universal Cleaning Concept LLC is Hiring a Customer Service Representative Near Everett, WA
Role: Customer Service Representative
About Us: Universal Cleaning Concepts “UCC” - HydraMaster is a 52 year old company leading the cleaning equipment industry that is dedicated to delivering innovative and reliable products to our customers. We value our customers and are committed to delivering top-notch service. We are looking for a highly motivated and customer-centric individual to join our team as a Customer Service Representative.
Position Overview: As a Customer Service Representative at UCC, you will be the front-line point of contact for our customers, assisting them with inquiries, resolving issues, and providing outstanding support. Your role is essential in maintaining positive customer relationships and ensuring customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries and requests via phone, email, or chat promptly and professionally.
- Assist customers with order placement, tracking, cancellations, and returns.
- Resolve customer issues, complaints, and concerns effectively and efficiently.
- Maintain a high level of product knowledge to address customer questions and issues.
- Process customer orders, returns, and exchanges accurately in our systems.
- Collaborate with other departments to escalate and resolve complex customer issues.
- Document customer interactions and inquiries for record-keeping and analysis.
- Assist in maintaining customer databases and updating customer account information.
- Identify opportunities for upselling or cross-selling products and services.
- Strive to meet or exceed established customer service metrics and goals.
- Provide feedback to management on common customer issues and potential process improvements.
- Participate in ongoing training and development to enhance customer service skills.
Qualifications:
- High school diploma or equivalent; college degree is a plus.
- Previous customer service experience is preferred but not required.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to remain calm and professional in high-pressure customer interactions.
- Empathetic and customer-focused with a commitment to resolving issues.
- Proficiency in using customer service software and Microsoft Office Suite.
- Willingness to work flexible hours, including evenings and weekends, if required.
- A positive attitude and a passion for delivering exceptional customer service.
- Multilingual skills, specifically Spanish is a plus.
Benefits:
- Competitive hourly wage or salary.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off, including vacation and holidays.
- Training and professional development opportunities.
- A friendly and inclusive work environment.
- Opportunities for advancement within the company.
Job Summary
Full Time
$45k-58k (estimate)
12/09/2023
05/01/2024
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Microsoft Office, Written Communication, Customer Relationship, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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