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The Corporate Receptionist is responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. Responsible & accountable for handling the incoming calls to the corporate office for all the UHG entities.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have the availability to work the hours of 9:00am – 5:30pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 9700 Health Care Lane, Minnetonka, MN, 55343.

Primary Responsibilities:

• Ensures quality customer service for internal and external customers
• Redirects incoming customer service requests
• Identifies and assesses customers' needs quickly and accurately.
• Solves problems systematically, using sound business judgment.
• Partners with other department representatives to re-direct complex customer service inquiries
• Administrative support for our Consumer Affairs teams and Executive offices.
• Applies appropriate communication techniques when responding to customers, particularly in stressful situations
• Consistently meets established productivity, schedule adherence, and quality standards
• Keeps management abreast of all outstanding issues
• Adapts procedures, processes, and techniques to meet the more complex position requirements
• Seeks involvement in continuous quality improvement initiatives
• Demonstrates great depth of knowledge/skills in own function
• Applies knowledge/skills to a range of moderately complex activities
• Extensive work experience within own function
• Work is frequently completed without established procedures
• Works independently
• May act as a resource for others
• May coordinate others' activities
• Attendance is a high priority

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

R equired Qualifications:

• High School Diploma / GED (or higher)
• 1 years of Customer Service experience
• Experience with Windows PC as well as Microsoft Outlook (send / receive email, calendar management) and Microsoft Word (write / save documents)
• Ability to work from 9:00 am - 5:30 pm Monday through Friday
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

• 1 years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties

Soft Skills:

• Listens effectively
• Ability to trouble-shoot problems
• Strong verbal communication skills
• Demonstrates basic analytical skills
• Ability to navigate a computer while on the phone
• Willing to work and contribute to a team environment
• Ability to execute own assignments under direction of experienced staff
• Proficient conflict management skills including the ability to resolve stressful situations
• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product

Physical and Work Environment:

• Service center environment with moderate noise leMvel due to Representatives talking, computers, and floor activity
• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with UnitedHealthcare . Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life’s best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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