Position Summary: Responsible for professional customer service, billing, and administrative duties as it relates to the customers of the locations business lines of agronomy. Manage the information flow of the sale and delivery of energy products, the service work of energy-related products.

Duties & Responsibilities:

Customer Service

• Greets customers and establishes a helpful friendly atmosphere.
• Assists customers in locating the item(s) being sought.
• Identifies product(s) that fill the needs of the customer and the proper application when appropriate.
• Continually arranges or cleans to assure a positive image to the customer.
• Prices products in accordance with the invoice or special pricing instructions.
• Promotes location products to regular and new customers, informing them of sales and specials.
• Monitor vendors in the proper delivery of their product as authorized.
• Answers incoming phone calls and refer callers to appropriate person or takes and relays a message.
• May originate or prepare correspondence or emails as directed.

Administrative Duties

• Assists in the billing administration for location customers.
• Weigh inbound/outbound fertilizer trucks.
• Assists customers with billing issues to be resolved.
• Properly invoice customers for purchases.
• Processes invoices to include matching the bill of lading with the proper weight and verification with the purchase order.
• Receives credit requests from customers and forwards these to the supervisor.
• May prepare contracts in accordance with customer agreements and submits for approval and signatures.
• Assists in maintaining the files and records as necessary for the operation of the location.
• Inputs business activities using the Agvantage software system and works with corporate personnel to assure completeness and accuracy of data input.
• Communicates with customers and relays pertinent information to the appropriate personnel.
• Perform credit card reconciliation.
• Perform data entry into back-office software.
• Manage and process delivery tickets.
• Manage and process work orders.
• Other duties as assigned.

Qualifications:

• High school GED and 1-3 years job related experience.
• Excellent customer service skills required.
• Bookkeeping,10-Key Calculator, Microsoft Office, and Agvantage experience preferred.
• A successful candidate will have strong math, communication, sales, and organizational experience.
• Attention to detail and accuracy.
• Well organized, cooperative, and willing to assist others.

Working Conditions & Physical Requirements:

• Perform duties in a professional office setting.
• Ability to sit for long periods of time.
• Ability to stoop, bend, and reach on occasion.