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The Service Desk Support Analyst is the first line of defense working directly with internal clients to identify, diagnose, and resolve both business and technical problems. We collaborate with teams across IT to improve and promote self-service solutions as well as generate and disseminate Global communication throughout the company. Incidents we are unable to resolve within 10 minutes we will detail the incidents and escalate it up to the appropriate teams.
WHAT YOU WILL BE DOING:Required:
Preferred:
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? Its all happening on UWMs campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
Its no wonder that out of our six pillars, People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other, our clients and our community. Whether its providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, youll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, youll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons youll love working here include:
Full Time
$58k-72k (estimate)
04/30/2024
05/19/2024
unitedshore.com
PONTIAC, MI
3,000 - 7,500
MATHEW ISHBIA
$10M - $50M
Lending & Credit
The following is the career advancement route for Service Desk Support Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Support Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Support Analyst. You can explore the career advancement for a Service Desk Support Analyst below and select your interested title to get hiring information.