UNITED STATES BANKRUPTCY COURT NORTHERN DISTRICT OF TEXAS

Vacancy Announcement 24-04
OPERATIONS SUPPORT SPECIALIST/ IT TECHNOLOGY LIAISON
Lubbock, Texas
Open Until Filled
Salary: $43,414--$77,966 (CL 24- CL 25) *

*The classification level and salary for this position will be based upon experience and education in accordance with the Court Personnel System of the U.S. Courts.

PRIMARY RESPONSIBILITIES
The Operations Support Specialist is a member of the operations section of the Bankruptcy Clerk’s Office. The incumbent is responsible for all facets of case progression, including opening cases, docketing, managing cases from inception to conclusion, ensuring accuracy of electronic case filing system entries, and responding to inquiries regarding filings. Additionally, the incumbent provides on-site technical support to the divisional office. The incumbent is a liaison between the systems staff and the divisional office and reports to the Lubbock Division Manager.

Representative duties are as follows:

• Opens new cases, adversaries, and miscellaneous proceedings by receiving, reviewing and filing incoming documents. Collects appropriate fees and processes cash receipts. Assigns judges, trustees and 341 meeting dates, time, and locations to new cases and adversary and miscellaneous proceedings as needed.
• Processes incoming and outgoing mail, including preparing check logs and screening and routing to appropriate persons.
• Liaisons with the IT Department as their Point of Contact to troubleshoot and resolve technology issues and maintenance.
• Performs receptionist duties, including receiving, screening, and referring telephone calls and court visitors. Answers routine inquiries and provides customer assistance, including assistance with public computers.
• Dockets pleadings, orders, and claims in the court’s Electronic Case Filing (ECF) system, ensuring entries are executed according to standards.
• Reviews pleadings for correct PDF and correct event code usage. Ensures all automated entries are appropriately linked.
• Reviews case management reports and takes appropriate action to ensure timely progression of cases, resulting in proper disposition (e.g. discharge, dismissal, conversion, transfer, etc.).
• Reviews deadline reports for deficiencies to ensure cases are dismissed in a timely manner.
• Troubleshoots and fixes technical problems (with assistance from systems staff when necessary).
• Examines docket reports and entries to ensure all necessary orders are entered and proceedings completed. Reviews case records and dockets for accuracy and completeness. Ensures cases are closed when appropriate.
• Communicates with both internal and external users regarding errors to help correct future filing submissions. Responds to inquiries and requests as quickly and efficiently as possible.
• Assists users with Electronic Case Filing questions. Directs users to location of appropriate materials (forms, procedural manuals, etc.) and instructions.
• Occasionally assists with courtroom proceedings, including digital court recording and electronic evidence presentation systems.
• Performs other duties as assigned.

MINIMUM REQUIREMENTS:
High school graduate. Two years of general clerical experience plus two years specialized experience (progressively responsible experience related to the processing of legal documents, use of specialized terminology, and demonstrated ability to apply a body of rules, regulations, directives or laws).
Required competencies include:

• Knowledge of bankruptcy processes and procedures.
• Thorough knowledge of the purpose and content of legal documents.
• Ability to communicate effectively with judges and other participants in court proceedings, including swearing-in witnesses.
• Aptitude for operating and maintaining sound recording equipment.
• Ability to take notes and summarize material for proceeding memos in a distracting setting.
• Excellent oral and written communication skills including proficiency of language usage, grammar, and spelling.
• Demonstrated skill in using personal computers, word processing software, Internet browser, electronic mail, and other software applications.
• Demonstrated reliability and punctuality.

The selected candidate will be subject to a criminal history and financial background investigations by law enforcement agencies, which include FBI fingerprinting as a condition of employment. The applicant must be a United States citizen or a lawful permanent resident (i.e., green card holder) who is seeking citizenship. Retention depends upon a favorable suitability determination.

DESIRED QUALIFICATIONS:
A Bachelor’s degree along with legal experience and/or CM/ECF experience. Broad working knowledge of bankruptcy processes and procedures. Thorough knowledge of the purpose and content of documents and events in order to make docket entries and take appropriate actions.

BENEFITS:
Court employees are not included in the government’s civil service classification. They are, however, entitled to the same benefits as other federal employees, including: up to 13 days of paid annual leave per year for the first three years, thereafter up to 26 days per year, 10 federal holidays, participation in the Federal Employees Retirement System with percent of contributions matched, choice of health benefit plan from several options, life insurance, and periodic salary increases. This position is subject to mandatory electronic funds transfer for salary payments.

APPLICATION PROCESS:
Qualified applicants must submit a cover letter, detailed resume, and salary history to Human Resources by emailing the items to humanresources@txnd.uscourts.gov. The subject line must include: “# 24-04.”

The United States Bankruptcy Court is an Equal Opportunity Employer

Job Type: Full-time

Pay: $43,414.00 - $77,966.00 per year

Schedule:

• Monday to Friday

Work Location: In person