Description

SummaryThe position of Teller Support Specialist is responsible for offering assistance to the Lubbock and surrounding area branches by performing branch teller services, new account services, and assisting with customer service issues. They will do so in a professional, timely and efficient manner and according to established bank policies and procedures.Essential Duties1. Represents the bank in a courteous and professional manner. Furnishes prompt, efficient and accurate service in processing transactions.
2. Able to interact and adapt to different branches and their specific needs or requests.
3. Travels from branch to branch on a daily basis or as requested.
4. Monitors the TSS Calendar consistently and is prepared at all times for any changes that may present itself within the daily schedule.
5. Is prepared at all times with their name tag, name plate and teller stamp.
6. Retains vast amounts of knowledge in many different areas of the bank.
7. Prepares teller window with adequate supplies and is organized and ready to serve customers by regularly scheduled opening times.
8. Maintains a high level of security awareness within daily work responsibilities such as the safekeeping of teller cash by locking teller drawers and computer. Maintains proper amounts of cash in teller window.
9. Refrains from distractions that prevent the best service to our customers, whether they are engaged with them or not. Distractions such as food, drinks, cell phones, tablets, internet, television or any other item that is not work related and/or inappropriate or unprofessional conversations.
10. Attention to detail and excellent communication skills are required.
11. Actively cross-sells bank products and services.
12. Accepts checks and cash for deposit processing, following written procedure at all times. Verifies deposit amounts and examines checks for endorsement and negotiability.
13. Processing transactions upon verification of signatures and customer account balances. Inspects all checks, money orders, savings withdrawals, etc. to determine their negotiability.
14. Receives credit card payments and processes those according to written procedure.
15. Receives payments for loans such as mortgage, installment, and commercial, ensuring that payments equal the amount due and that all late charges, if applicable, are collected AND properly reads any and all messages that may be placed on such accounts.
16. Cashes City Bank checks for non-bank customers upon verification of identification and appropriate approval, as required.
17. Assist in working night depository bags/envelopes, dropped bag and/or handling bank-by-mail deposits.
18. Issues cashiers checks to customers based on a collected balance.
19. Prepares cash advance requests, obtaining proper authorization. Ensures that the cash advances are balanced and transmitted daily.
20. Maintains MC/EMV supplies.
21. Redeems E/EE/I savings bonds.
22. Accepts stop payments on checks.
23. Accepts and exchanges foreign currency by following proper written procedures.
24. Sends checks and drafts to collections department.
25. Completes Monetary Instrument Log through the Teller system for cash transactions purchasing a monetary instrument (cashiers check) beginning at $3,000.
26. Completes Currency Transaction information through the Teller system for cash transactions at $5,000 or over $10,000.
27. Prepares wire transfer requests as provided in written procedures.
28. Balances teller window daily under dual control and ensures that they stay under their designated drawer limit.
29. Performs opening and closing responsibilities if and when assigned.
30. Sets up such tasks as preauthorized transactions, direct deposits, and change of addresses.
31. Responds to customer account inquiries in a friendly professional manner.
32. Provides customer with copies of statements.
33. Verifies incoming cash shipments under dual control if asked or needed.
34. Maintains ATM on a daily basis, handling deposits, balancing, replenishes cash and supplies if needed.
35. Answers phones in a friendly and professional manner.
36. Encodes and provides daily work for proof and meets courier deadlines.
37. Attends additional trainings and meetings as required by management.
38. Complies with required training courses in a timely fashion.
39. Always greets customers with a smile whether in person or on the phone.
40. Having good knowledge of City Banks products and services and know when to suggest them.
41. Follows proper procedures when ordering checks for customers.
42. Makes changes signature cards.
43. Closes accounts when necessary.
44. Please also see Branch Services Teller job description for further details.

PERFORMANCE STANDARDS

• Tellers are required to keep outages/errors to a minimum.
• Teller Support Specialists are to be dual verified when balancing each and every business day.
• Tellers Support Specialists must notify the branch supervisor and/or branch manger of any recorded differences as well as their acting Teller Manager at the Main Bank. The VP of Teller Operations must be notified, with a Teller Cash Difference Report, of any difference of $100.00 or more and must notify the VP of Teller Operations immediately if the difference is more than $300.00.
• Tellers must have a current working knowledge of bank products and services and apply it to customer situations as appropriate.

Secondary Duties and Responsibilities

1. Assists other tellers in balancing daily transactions, verifying tickets, counting cash, and daily balancing of teller area. Also assists tellers with complex work related matters.
2. Performs other related duties as assigned.

Qualifications

Equal Opportunity Employer/Veterans/Disabled